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Lobby Lounge Host

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Fairmont Le Manoir Richelieu

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Location:
Canada , Vancouver

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Lobby Lounge Host, you will be the first point of contact for guests visiting the Lobby Lounge. With a warm and welcoming approach, you will ensure every guest feels valued from the moment they arrive. You will manage reservations, coordinate seating, and support the service team to deliver a seamless and memorable dining experience.

Job Responsibility:

  • Deliver exceptional, personalized service aligned with luxury and MICHELIN Guide–recommended standards
  • Create a welcoming and engaging guest experience by anticipating needs and building genuine connections
  • Manage reservations and the seating flow to ensure efficient service
  • Escort guests to their tables and present menus when appropriate
  • Maintain an accurate waitlist and communicate wait times clearly to guests
  • Coordinate with servers and leadership to ensure smooth service throughout the shift
  • Answer guest inquiries regarding the menu, lounge offerings, and hotel amenities
  • Monitor the dining room to ensure cleanliness, organization, and guest satisfaction
  • Assist with special requests, celebrations, and guest preferences when possible
  • Maintain a polished and professional presence in accordance with hotel standards
  • Support the Food & Beverage team to ensure a positive and memorable guest experience
  • Other duties assigned

Requirements:

  • Previous experience in a high-volume lounge, cocktail bar, or luxury hospitality environment
  • Previous experience in a host or guest service role is an asset
  • A confident, professional, and guest-focused approach to service
  • Excellent communication and interpersonal skills
  • Ability to thrive in a fast-paced, high-energy environment while maintaining composure and attention to detail
  • Strong teamwork and collaboration skills
  • Flexibility to work evenings, weekends, and holidays as required
  • Serving It Right certification
  • Must be legally eligible to work in Canada
What we offer:
  • Complimentary work meals through our Colleague Dining Program
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
  • TransLink monthly pass reimbursement program
  • Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
  • Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
  • A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
  • Opportunities to participate in sustainability, charity, and community engagement initiatives
  • Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
  • Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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