Lobby Lounge Host Job at Fairmont Le Manoir Richelieu (Vancouver)

Job Description

As a Lobby Lounge Host, you will be the first point of contact for guests visiting the Lobby Lounge. With a warm and welcoming approach, you will ensure every guest feels valued from the moment they arrive. You will manage reservations, coordinate seating, and support the service team to deliver a seamless and memorable dining experience.

Job Responsibility

Deliver exceptional, personalized service aligned with luxury and MICHELIN Guide–recommended standards
Create a welcoming and engaging guest experience by anticipating needs and building genuine connections
Manage reservations and the seating flow to ensure efficient service
Escort guests to their tables and present menus when appropriate
Maintain an accurate waitlist and communicate wait times clearly to guests
Coordinate with servers and leadership to ensure smooth service throughout the shift
Answer guest inquiries regarding the menu, lounge offerings, and hotel amenities
Monitor the dining room to ensure cleanliness, organization, and guest satisfaction
Assist with special requests, celebrations, and guest preferences when possible
Maintain a polished and professional presence in accordance with hotel standards
Support the Food & Beverage team to ensure a positive and memorable guest experience
Other duties assigned

Requirements

Previous experience in a high-volume lounge, cocktail bar, or luxury hospitality environment
Previous experience in a host or guest service role is an asset
A confident, professional, and guest-focused approach to service
Excellent communication and interpersonal skills
Ability to thrive in a fast-paced, high-energy environment while maintaining composure and attention to detail
Strong teamwork and collaboration skills
Flexibility to work evenings, weekends, and holidays as required
Serving It Right certification
Must be legally eligible to work in Canada

What we offer

Complimentary work meals through our Colleague Dining Program
Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
TransLink monthly pass reimbursement program
Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
Opportunities to participate in sustainability, charity, and community engagement initiatives
Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties

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