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The Lobby host greets and facilitates the customer experience by maintaining an efficient customer flow and informing customers of menu options, the latest promotion offerings, and communicating feedback from customers, and informing staff of menu or operational changes. The purpose of the role is to ensure the tables and seating area are clean and free from spillages, bins are emptied, floors are clean and dry, and all public areas and toilets are clean, stocked, and presentable at all times.
Job Responsibility:
Greet guests in a friendly and professional manner
Being helpful and friendly, assisting with buggies, wheelchairs, or trays
Give creative suggestions regarding our food menus
Make sure the lobby and toilets are kept clean throughout the store
Ensure the lobby and serving areas are properly set up and stocked, clean and tidy
Ensure tables are cleared immediately, and spillages are dealt with in a timely fashion
Communicate with all customers to ensure quality satisfaction
Respond to customer complaints and bring any issues to the attention of the duty Manager
Communicate with Management and staff to ensure effective customer flow
Provide a clean area to customers (clean tables and floors, baby chairs, bins emptied, toilets presentable and stocked)
Requirements:
Previous customer service in the hospitality environment preferred
Interpersonal skills
The ability to recognise problems and potential conflicts with both customers and staff
Product Knowledge
Communication skills
Analytical Skills, i.e. the ability to think logically