Lobby Host Job at 14forty (London)

Guest Experience Executive

We are seeking a polished, people-loving Guest Experience Executive to join our ...

Location

Australia , Sydney

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

A natural ability to connect with people and confidently engage with guests from diverse backgrounds
Experience in a customer-facing environment, with luxury hotel or premium service experience highly regarded
Comfort using computer systems to manage guest profiles and communications (experience with Opera PMS is highly advantageous)
Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues and key stakeholders
Strong attention to detail and the ability to anticipate guest needs to deliver memorable experiences
Initiative, professionalism and a genuine passion for luxury hospitality and guest experience

Job Responsibility

Deliver warm, personalised arrival and departure experiences, with a focus on VIP, loyalty, long-stay and special-occasion guests
Act as the primary lobby host, managing guest flow, lobby presentation and ensuring a welcoming and professional environment
Coordinate pre-arrival communication, special requests and Guest of the Day recognition, maintaining accurate guest profiles
Maintain awareness of VIP and loyalty guest movements, working closely with departments to ensure seamless recognition and service
Handle guest enquiries, feedback and concerns professionally, supporting service recovery and guest satisfaction
Liaise with operational teams to communicate guest requests, preferences and movements
Provide concierge-style assistance including luggage support, transport arrangements, dining reservations and local recommendations
Support guest experience initiatives, quality standards and service performance outcomes
Represent Sofitel and Accor as a brand ambassador through professional presentation and promotion of hotel facilities and services

What we offer

Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a globally recognised luxury hospitality brand
Ongoing learning and development, working alongside industry leaders
Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
A complimentary hotel stay package to celebrate your work anniversary
Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

Lobby Lounge Host

As a Lobby Lounge Host, you will be the first point of contact for guests visiti...

Location

Canada , Vancouver

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Previous experience in a high-volume lounge, cocktail bar, or luxury hospitality environment
Previous experience in a host or guest service role is an asset
A confident, professional, and guest-focused approach to service
Excellent communication and interpersonal skills
Ability to thrive in a fast-paced, high-energy environment while maintaining composure and attention to detail
Strong teamwork and collaboration skills
Flexibility to work evenings, weekends, and holidays as required
Serving It Right certification
Must be legally eligible to work in Canada

Job Responsibility

Deliver exceptional, personalized service aligned with luxury and MICHELIN Guide–recommended standards
Create a welcoming and engaging guest experience by anticipating needs and building genuine connections
Manage reservations and the seating flow to ensure efficient service
Escort guests to their tables and present menus when appropriate
Maintain an accurate waitlist and communicate wait times clearly to guests
Coordinate with servers and leadership to ensure smooth service throughout the shift
Answer guest inquiries regarding the menu, lounge offerings, and hotel amenities
Monitor the dining room to ensure cleanliness, organization, and guest satisfaction
Assist with special requests, celebrations, and guest preferences when possible
Maintain a polished and professional presence in accordance with hotel standards

What we offer

Complimentary work meals through our Colleague Dining Program
Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
TransLink monthly pass reimbursement program
Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
Opportunities to participate in sustainability, charity, and community engagement initiatives
Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties

Fulltime

Corporate Receptionist

Anabas Welcome is currently seeking to employ an experienced Receptionist to car...

Location

United Kingdom , London

Salary:

36000.00 GBP / Year

Anabas

Expiration Date

June 01, 2026

Requirements

Experience working as a receptionist in a corporate / hotel environment
Exceptional organisation and communication skills
Excellent verbal and written communication skills including accuracy with spelling, grammar and professional language
The ability to work in a fast-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks
Confidence to engage with people and build rapport

Job Responsibility

Professionally welcoming all guests and staff members to the building, creating a warm and inviting atmosphere
Lobby Hosting on rotation with other team members, using the tablet to assist with visitor queues and engaging with guests
Creating event comms and posters
Keeping accurate records and updating files as necessary
Ensuring that all incoming calls for the client business are handled efficiently and courteously
Attend to all queries, ensuring strict security procedures are adhered to
Develop and maintain an effective client relationship
Meet and greet visitors in a friendly and personable way
Check-in all visitors accurately, with great attention to detail and contacting host to announce guest

What we offer

28 days holiday (including bank holidays)
Employee Assistance Programme
Eyecare vouchers
Recommend-a-friend scheme
Ongoing training and development opportunities

!

Corporate Mobile Receptionist

We’re seeking a Corporate Mobile Receptionist to join our Rapport Network Team i...

Location

Ireland , Dublin

Salary:

37962.00 EUR / Year

14forty

Expiration Date

Until further notice

Requirements

At least one year of front‑of‑house experience from a luxury hotel, premium airline, high‑end retail, or corporate environment
warm, outgoing personality with strong professional etiquette
excellent interpersonal skills and a naturally vibrant, engaging presence
ability to adapt your style and approach to suit the culture and expectations of each site
strong command of English, both written and spoken
creative, proactive, organised, detail‑driven, and process‑minded
calm and effective under pressure

Job Responsibility

Cover a variety of roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk
Respond proactively to guest requests with efficiency, warmth, and professionalism
Handle all internal and external calls with confidence and a consistently high level of service
Communicate clearly with other departments and service partners, fostering a strong “one team” approach
Maintain a flexible, adaptable mindset when taking on ad‑hoc duties or adjusting to changes in shifts or locations

What we offer

Travel and grocery discounts
life assurance
cash rewards
contributory pension scheme
wellness programs
Employee Assistance Program
digital GP services
learning and development opportunities
WOW Awards
one paid day off annually to support a cause you’re passionate about

Fulltime

Corporate Mobile Receptionist

We are looking for a fantastic Receptionist to join our Rapport Network Team, su...

Location

United Kingdom , Manchester

Salary:

30712.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be willing to travel between Leeds and Manchester
Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
Communicate effectively and adapt their working style to various environments
Exhibit strong interpersonal skills and a positive, proactive attitude under pressure

Job Responsibility

Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk)
Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally
Handling all external and internal calls in a professional manner
Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests
Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required
Adopting a flexible and adaptable approach to the rota with potential shift/location changes

What we offer

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Benefit from a contributory pension scheme for a stable financial tomorrow
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Unlock endless learning and development opportunities to elevate your career
Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Take one paid day off annually to support a cause you’re passionate about

Fulltime

Corporate Receptionist

We're pleased to be recruiting a Corporate Receptionist to join our Rapport team...

Location

United Kingdom , London

Salary:

35000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Bring energy, flexibility, and a proactive mindset, with strong attention to detail and a genuine desire to learn and develop
Have a confident, outgoing personality with the ability to build strong relationships with both internal and external stakeholders
Be a customer-focused team player, recognised for being friendly, patient, reliable, and proud of the service you deliver
Adapt positively to change, lead by example, and motivate others through a consistently upbeat and supportive approach
Demonstrate a strong desire to be part of a high-performing team where your contribution truly matters
Communicate clearly and effectively, both verbally and in writing
Maintain excellent personal presentation and strong interpersonal skills
Bring previous customer service experience, ideally gained within a corporate, five-star luxury hotel, or premium airline environment

Job Responsibility

Oversee all ground-floor reception and lobby hosting across 40 Leadenhall
Ensure every visitor receives a warm, professional, and seamless welcome
Create a positive first impression of the building
Maintain high service standards
Support a smooth arrival experience for all guests

What we offer

Exclusive travel and grocery discounts
Life assurance and cash rewards
Full access to the Screening Room, Wellness Spaces and discounts on hair, beauty and fitness treatments
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards
One paid day off annually to support a cause

Fulltime

Corporate Mobile Receptionist

Rapport is recruiting Corporate Mobile Receptionists who are passionate about de...

Location

United Kingdom , London

Salary:

32960.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Be a self-starter with experience in a customer-facing role
Customer service skills are essential
Possess excellent communication skills at all levels
Be proficient in business administration and able to work independently or in a team setting
Have a great eye for detail, excellent organisational and time management skills

Job Responsibility

Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
Be the first point of contact for all clients and customers arriving to the building
Meet, greet, and assist with all queries and/or meetings and events on site
Answer and redirect telephone calls and emails as appropriate
Set up and manage meeting rooms

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards for exceptional contributions
One paid day off annually to support a cause you’re passionate about

Fulltime

Guest Services Ambassador

We are extremely excited to be recruiting a Corporate Receptionist to join our R...

Location

United Kingdom , London

Salary:

35000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Experience in customer service, preferably in a corporate/five-star luxury hotel environment/premium airlines
Excellent communication skills, written and verbal
Excellent personal presentation and interpersonal skills
Outgoing personality and ability to easily build rapport with key stakeholders
Customer focused team player who is patient, friendly, reliable, flexible and takes pride in what they do
Energetic, proactive, flexible with great attention to detail, can-do attitude, and ambition to learn and grow
Embrace change, lead by example, and empower others through a consistently positive approach
Desire to be part of a winning team, where you can truly make a difference
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

Job Responsibility

Responsible for all ground floor reception and lobby hosting throughout the 40 Leadenhall Receptions, ensuring a welcoming and professional environment for all visitors

What we offer

Exclusive travel and grocery discounts
Life assurance and cash rewards
Full access to the Screening Room, Wellness Spaces and discounts on hair, beauty and fitness treatments
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards for outstanding contributions
One paid day off annually to support a cause

Fulltime

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Lobby Host

Job Description

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