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14forty Logo 14forty · Hospitality and Tourism

Lobby Host

United Kingdom, London Employment contract 36624.00 GBP / Year · Job Posted May 20, 2026
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Job Description

We are excited to be recruiting for a Lobby Host to join our team and play a key role in delivering an exceptional front-of-house experience. As a Lobby Host, you'll be at the heart of the workplace experience, delivering memorable first impressions and exceptional customer service. You'll welcome visitors, support occupiers, and work with your team to create a professional, seamless, and engaging environment.

Job Responsibility

  • Be the face of the workplace, delivering a warm, professional, and memorable welcome to every visitor
  • Create exceptional first impressions and ensure every guest receives a seamless, VIP experience
  • Guide and support visitors throughout their journey, providing information, assistance, and proactive service
  • Build positive relationships with occupiers, visitors, security teams, and key stakeholders
  • Manage visitor arrivals and access processes, ensuring a smooth and efficient experience
  • Take ownership of the lobby and reception areas, maintaining a welcoming and professional environment at all times
  • Anticipate needs, resolve queries, and confidently handle challenges to deliver outstanding customer service
  • Work collaboratively with colleagues to provide a consistently high standard of service and workplace experience
  • Contribute ideas and embrace new ways of working to continuously enhance the visitor experience

Requirements

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
  • Possess a warm, outgoing personality with the ability to build strong rapport with key stakeholders
  • Demonstrate excellent verbal and written communication skills in English
  • Be creative, proactive, organised, highly detail‑focused, process‑driven, and resourceful, with a positive, can‑do attitude
  • Be confident working independently as well as collaboratively within a larger team
  • Present yourself impeccably and display exceptional interpersonal skills
  • Bring genuine passion for delivering outstanding guest service in every interaction
  • Ideally have a minimum of one year of customer service experience in a similar role, such as front‑of‑house reception within a luxury hotel, premium airline, or corporate environment

What we offer

  • Enjoy exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Contributory pension scheme
  • Access wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Unlock endless learning and development opportunities
  • WOW Awards for exceptional contributions
  • One paid day off annually to support a cause you’re passionate about
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