Lobby Concierge Job at Four Seasons (Maui, Hawaii)

Lobby Concierge

About the role: Respond to a wide variety of guest requests by accurately assess...

Location

United States of America , Maui, Hawaii

Salary:

31.82 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Luxury Hotel Experience Preferred
Requires keyboarding and computer skills
Able to read and speak English
Requires working knowledge of activities and points of interest

Job Responsibility

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Assists guests with activities and points of interest

What we offer

Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

Fulltime

Lobby and Client Suites Concierge

The Client Suites Concierge is responsible for delivering a premium, tailored ex...

Location

Australia , Sydney

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience in customer service or hospitality, preferably in a corporate environment
Strong interpersonal skills and a focus on creating positive client interactions
Ability to anticipate needs and provide proactive solutions in a fast-paced environment
Discretion when handling confidential information
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office suite
Familiarity with meeting room management systems

Job Responsibility

Conduct regular floor walks to note opportunities to elevate the experience and address issues
Follow up with staff or guests when resolving issues
Coordinate with client teams to prepare for client meetings
Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
Provide knowledgeable assistance with technology and presentation equipment in meeting rooms
Arrange and oversee catering services
Act as a central point of contact for client-related queries and wayfinding within the suites
Manage visitor bookings using the guest management system Condeco
Issue and reconcile guest and employee temporary passes
Direct deliveries and manage their storage

Fulltime

Guest Services Manager

As the Guest Services Manager at our resort, you will take charge of our Front O...

Location

United States , Captiva

Salary:

Not provided

South Seas

Expiration Date

Until further notice

Requirements

2–3+ years of hotel/resort leadership experience in Front Office or Guest Services
Strong leadership presence with the ability to motivate and develop teams
Passion for delivering elevated, personalized guest experiences
Excellent communication, problem-solving, and conflict resolution skills
Experience with hospitality systems (SMS Host, HotSOS, iHotelier, Saflok, Microsoft 365 preferred)
Valid driver’s license and acceptable motor vehicle record
Flexibility to work a dynamic schedule including evenings, weekends, and holidays

Job Responsibility

Recruit, train, coach, and develop a high-performing Guest Services team
Foster a culture of accountability, engagement, and service excellence
Lead by example with a strong presence in the lobby and guest-facing areas
Ensure exceptional service delivery across all front-of-house touchpoints
Personally engage with guests to anticipate needs and resolve concerns
Drive service recovery efforts to turn challenges into memorable experiences
Oversee daily operations of Front Desk, Concierge, Transportation, and Bell Services
Ensure compliance with company standards, safety protocols, and brand expectations
Continuously identify opportunities to enhance processes and service delivery
Support budgeting, forecasting, and expense management for Guest Services

What we offer

Bonus program
Low-cost Medical, Dental, Vision Plans
401(k) with 100% match up to 4 percent
Employee Assistance Program
Company Paid Life Insurance, STD insurance, and LTD insurance
Employee Discount Program
Family Life Insurance
HSA and FSA program
Paid Time Off & Holidays
Commuter and Company-paid Toll Programs

Fulltime

Front Desk Agent

Four Seasons Resort and Residences Napa Valley is seeking candidates with previo...

Location

United States of America , Calistoga

Salary:

26.68 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Strong written and oral presentation skills
Ability to multi-task in a high volume and demanding environment
Strong computer skills
Previous sales experience (upselling), highly desirable
Strong problem solving skills, ability to handle difficult situations and guests
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel
Makes change, cashes checks, and exchanges foreign currency
Reconciles all transactions at the close of each shift

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options effective after 30 days of employment
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Corporate Mobile Receptionist

We’re seeking a Corporate Mobile Receptionist to join our Rapport Network Team i...

Location

Ireland , Dublin

Salary:

37962.00 EUR / Year

14forty

Expiration Date

Until further notice

Requirements

At least one year of front‑of‑house experience from a luxury hotel, premium airline, high‑end retail, or corporate environment
warm, outgoing personality with strong professional etiquette
excellent interpersonal skills and a naturally vibrant, engaging presence
ability to adapt your style and approach to suit the culture and expectations of each site
strong command of English, both written and spoken
creative, proactive, organised, detail‑driven, and process‑minded
calm and effective under pressure

Job Responsibility

Cover a variety of roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk
Respond proactively to guest requests with efficiency, warmth, and professionalism
Handle all internal and external calls with confidence and a consistently high level of service
Communicate clearly with other departments and service partners, fostering a strong “one team” approach
Maintain a flexible, adaptable mindset when taking on ad‑hoc duties or adjusting to changes in shifts or locations

What we offer

Travel and grocery discounts
life assurance
cash rewards
contributory pension scheme
wellness programs
Employee Assistance Program
digital GP services
learning and development opportunities
WOW Awards
one paid day off annually to support a cause you’re passionate about

Fulltime

Receptionist

We are looking for an experienced and service-oriented Receptionist to support a...

Location

United States , Mclean

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in concierge services, front desk operations, hospitality, office management, or a similar client-facing environment
Strong customer service and interpersonal skills with the ability to build positive relationships with employees, guests, and service partners
Clear verbal and written communication skills, including the ability to interact confidently with professionals at all organizational levels
Proven ability to prioritize tasks, manage time effectively, and work independently with limited supervision
Comfortable handling workplace coordination activities such as badging, conference room support, and general office service requests
Ability to troubleshoot service issues, remain composed under pressure, and respond quickly to changing daily needs
Proficiency with common workplace technology and business tools, including Google Suite or similar office software
Flexible and team-oriented approach with a focus on continuous improvement, operational support, and consistent service quality

Job Responsibility

Manage front desk and lobby operations to maintain an organized, welcoming, and detail-focused arrival experience for employees and visitors
Support the issuance and coordination of building access badges while helping guests and staff navigate workplace access needs
Provide accurate information about the building, campus, and surrounding area, serving as a reliable resource for workplace-related questions
Address service requests connected to workplace operations, including conference room support, parking, mailroom coordination, luggage storage, lost and found, and janitorial concerns
Communicate promptly with employees, guests, vendors, and leadership to resolve inquiries and ensure timely follow-through on outstanding issues
Partner closely with facility management, transportation, and other workplace teams to deliver a seamless service experience across the site
Anticipate employee and guest needs, respond with care, and take proactive steps to improve comfort, convenience, and satisfaction
Monitor for potential operational or security concerns and escalate issues appropriately to help prevent disruption to business activities
Contribute to ongoing service improvements by identifying better ways to enhance workplace experience performance and support team objectives
Assist with additional site-related duties as needed and maintain schedule flexibility to support campus operating hours

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Front Desk Supervisor

Asilomar is located on the Monterey Peninsula in charming Pacific Grove, Califor...

Location

United States , Pacific Grove

Salary:

23.50 - 25.00 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers
A strong knowledge of personal computers is essential
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities
Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor
Must be able to read, write, and clearly speak English

Job Responsibility

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
Coordinates registration functions and transportation for all guests
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients
Oversees front desk and concierge's tasks to ensure world class service is provided in check in and check out functions
Ensures proper execution of Lobby Ambassador Program
Guest orientation of the local area and the conference center facilities
Proper telephone service technique and PBX operation
Handling of guest mail, messages and special deliveries
Coordinating reservations for guest transportation
Full understanding and utilization of the property management system

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Concierge - The Lucan, Autograph Collection Residences

THE FIRST STANDALONE AUTOGRAPH COLLECTION BRANDED RESIDENCES, iconic locale. A n...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Supply Residence owners/guests with directions and information
Understand and assist with Residence owners' reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assists with Bell/valet services for Residence owners when requesting for their vehicles
UK Driving License: A valid UK driving license is compulsory for this position
Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services
Arrange transportation for Residence owners/guests/visitors
Maintain coverage of Concierge area by assisting with the breaks of the Concierge team
Respond to special requests from Residence owners/guests with unique needs
Contact appropriate individual or department as necessary to resolve call, request, or problem

Job Responsibility

Supply Residence owners/guests with directions and information
Understand and assist with Residence owners' reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assists with Bell/valet services for Residence owners when requesting for their vehicles
Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services
Arrange transportation for Residence owners/guests/visitors
Maintain coverage of Concierge area by assisting with the breaks of the Concierge team
Respond to special requests from Residence owners/guests with unique needs
Contact appropriate individual or department as necessary to resolve call, request, or problem
Gather, summarize, and utilize information about all third-party vendors

Fulltime

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Lobby Concierge

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Lobby Concierge

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Guest Services Manager

Front Desk Agent

Corporate Mobile Receptionist

Receptionist

Front Desk Supervisor

Concierge - The Lucan, Autograph Collection Residences

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