Lobby Concierge Job at Four Seasons (Maui, Hawaii)

Lobby Concierge

We are looking for a passionate Lobby Concierge who strives for excellence in a ...

Location

United States of America , Maui, Hawaii

Salary:

31.82 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

High School education or equivalent experience
Luxury Hotel Experience Preferred
Requires a working knowledge of the Concierge aspect of Four Seasons services, policies, and Resort operations
Requires working knowledge of activities and points of interest
Requires keyboarding and computer skills
Able to read and speak English

Job Responsibility

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Lobby and Client Suites Concierge

The Client Suites Concierge is responsible for delivering a premium, tailored ex...

Location

Australia , Sydney

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience in customer service or hospitality, preferably in a corporate environment
Strong interpersonal skills and a focus on creating positive client interactions
Ability to anticipate needs and provide proactive solutions in a fast-paced environment
Discretion when handling confidential information
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office suite
Familiarity with meeting room management systems

Job Responsibility

Conduct regular floor walks to note opportunities to elevate the experience and address issues
Follow up with staff or guests when resolving issues
Coordinate with client teams to prepare for client meetings
Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
Provide knowledgeable assistance with technology and presentation equipment in meeting rooms
Arrange and oversee catering services
Act as a central point of contact for client-related queries and wayfinding within the suites
Manage visitor bookings using the guest management system Condeco
Issue and reconcile guest and employee temporary passes
Direct deliveries and manage their storage

Fulltime

New

Guest Relations Supervisor (Front Office)

Guest Relations Supervisor (Front Office) (Sausalito, CA) ESSENTIAL JOB FUNCTION...

Location

United States , Sausalito

Salary:

31.97 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must be naturally enthusiastic, centered, and organized person to supervise the diverse personalities of the Front Desk staff
Must possess excellent communication skills combined with a pleasant personality and ability to make frequent eye contact
Ability to speak, hear, read and write English, count, and file alphabetically and numerically with precision
Ability to operate basic office equipment
computer and related programs, fax, copier, and scanner
Capable of remembering guests' names and use them frequently
Must have a valid driver's license and acceptable driving record
High School Diploma or equivalent acceptable experience
Must be able to stand on feet for 8-hour shifts
Must be able to lift up to 20 lbs. on a regular and continuing basis

Job Responsibility

Supervise the front desk staff directly, maintaining and improving current department standards
Assist in Front Desk scheduling based on occupancy levels
Provide and oversee training for newly hired Curators, including updates to the training manual
Assist Front Office Manager duties in keeping Front Desk inventory/supplies updated and current
guest handouts, room keys and packets, brochures, etc
Oversee the wine reception in the lobby
making sure there are enough glasses, and wine each night
Oversee the coffee and pastry setup daily, communicating with In Room Dining when more coffee or pastries are needed
Updating the package board in the conference room daily, keeping track of arriving guests with packages and communicating the correct information to the Front Desk agents
Ensure that the pending rooms log is being handled efficiently, which includes working with Front Desk agents to manage the inventory

Fulltime

New

Overnight Bell/Garage Attendant

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a guest-facing hospitality or customer service role preferred
Valid Australian driver's license
Physically able to lift and move luggage up to 23kg (50 lbs)
Strong communication skills and a guest-first attitude
Availability to work overnight shifts, weekends, and public holidays
Must have a drivers license that allows you to drive in NSW and possess confidence in driving all types of vehicles

Job Responsibility

Greet arriving guests during overnight hours and assist with luggage handling and room escorting
Provide valet parking services when required, ensuring safe and efficient vehicle handling
Maintain cleanliness and order in the lobby and hotel entrance overnight
Deliver guest amenities and handle messages with accuracy and discretion
Support hotel security by monitoring guest areas and reporting unusual activity
Assist guests with transportation needs, directions, and overnight concierge requests
Coordinate luggage pulls for early morning departures and prepare for peak guest movement
Liaise with Front Office and Security teams to support smooth overnight operations
Uphold Four Seasons standards of service with professionalism and warmth

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Access to an employee recognition program and wellness initiatives
Career progression opportunities within a global luxury hotel network

Fulltime

Building Concierge

Seeking a Lobby Ambassador to join our Experience Services team in Research Tria...

Location

United States , Morrisville

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

Minimum 2-3 years of previous customer service or hospitality-related experience
Proven ability to create experiences that go beyond expectations-you're a true people person
Flexibility and a positive attitude in managing shifting daily priorities
Excellent communicator with the ability to interact professionally through spoken and written word
fluency in English required
Strong multitasking and prioritization skills while ensuring consistent, elevated guest experiences and accuracy
Working knowledge of a range of information technology tools and platforms.

Job Responsibility

Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
Engage visitors, employees, and callers in a manner that makes them feel warmly welcomed and assist them in a helpful and timely manner
Maintain visible engagement throughout the workplace
conduct strategic site walks during periods of reduced front desk coverage to assist customers and guests
Effectively pair services to guests' needs and serve as a resident expert on local cuisine, hotels, attractions, and upcoming events
Build connections and networks throughout the hospitality industry
Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Maintain familiarity with all facility services and work with internal teams to facilitate a hospitality-focused approach across all touchpoints
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills at all times
Assist with meeting support, reception duties, personal support, and mail services where applicable

Fulltime

Concierge

We are currently recruiting for an ambitious and passionate Concierge who strive...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong organization and multi-tasking skills
A keen eye for detail
Strong problem-solving and decision-making skills
Confidence interacting with guests
Good communication skills – both written and verbal English
The ability to work independently
Previous experience working in five-star, luxury/lifestyle hotels
A positive mindset
A genuine passion for working in hospitality
Previous experience working within a hotel front office environment or similar

Job Responsibility

To assist our guests efficiently, courteously, and professionally in all Concierges related functions
Each interaction is to be completed following quality assurance standards, exceeding our guests’ expectations, and promoting a professional and positive image of JW Marriott Grosvenor House London
Absorb information from colleagues and various external resources pertinent to the role of Concierge
Keep up to date with events in the surrounding area
To be empowered to deal with guests’ issues and problems, using the LEARN model, and seeking advice when unsure what to do
Engage guests in conversation regarding their stay, property services, and area attractions/offerings
Anticipate guests' service needs by asking questions to better understand their requirements and watching/listening to guest preferences
Always act on these whenever possible
Be a mentor to new hires, support and encourage their learning
Maintain all logbooks

What we offer

Team-spirited co-workers
Encouraging management
Wellbeing programs
Comprehensive Training and Development program
Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries
Recognition programs
Meals at work
Uniform
Enrolment of Perks at Work - Access to unlimited deals of retailers and more
20 days holiday increasing with service

Fulltime

Assistant Front Office Manager

The Assistant Front Office Manager plays a pivotal role in supporting the Front ...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience in a supervisory role within Front Office or a similar luxury hospitality environment
Strong leadership and people skills with the ability to motivate a team
Excellent communication, problem-solving, and organisational skills
Proficiency in PMS systems (Opera or similar)
High attention to detail and ability to multitask under pressure
A passion for hospitality and creating memorable guest experiences
Fluency in English and any additional languages is an advantage

Job Responsibility

Support the Front Office Manager in managing and supervising daily front office operations
Ensure all team members deliver personalised guest experiences in line with Montcalm standards
Handle guest concerns with professionalism, ensuring a positive resolution
Deal with any potential book-out and to our property
Lead the front office team in the FOM’s absence
Oversee all front office operations to ensure exceptional guest experiences, from check in to check out
Assist in staff scheduling to always ensure adequate coverage
Conduct property walks and be a visible presence in the lobby in the peak times to interact with guests and ensure smooth operations
Monitor and manage room inventory, ensuring optimal room allocations and guest satisfaction
Maintain accuracy in guest billing and payment process

Fulltime

Guest Experience Agent

Location

United States of America , Philadelphia

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strong attention to detail and organizational skills
Excellent communication and interpersonal abilities
Passion for delivering exceptional guest service
Ability to manage multiple priorities in a fast-paced environment
Collaborative mindset with strong team player skills
Experience in hospitality or luxury service environments is an asset
Candidates must have valid work authorization for the U.S.

Job Responsibility

Respond to guest requests with professionalism, accuracy, and a personalized approach
Handle guest interactions, resolve concerns, and accommodate special requests whenever possible
Prepare for guest arrivals by reviewing preferences, coordinating with departments, and ensuring rooms meet the highest standards
Create memorable and personalized guest experiences, including VIP amenities and special occasion touches
Maintain and update guest profiles using hotel systems to ensure accurate tracking of preferences and requests
Collaborate with Housekeeping, Front Desk, Concierge, and other teams to ensure seamless guest experiences
Communicate with guests prior to arrival to arrange transportation, dining, and special services
Welcome and engage guests upon arrival, including supporting curbside check-ins and lobby interactions

What we offer

Competitive salary and comprehensive benefits package
Opportunities for career growth and development
Complimentary employee meals
Uniform dry cleaning
Employee recognition and engagement programs
Access to global Four Seasons travel opportunities
Discounted
Medical, Dental, and Vision coverage
Parking and Septa access
City Fitness membership

Fulltime

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Lobby Concierge

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

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