Lobby and Client Suites Concierge

• Conduct regular floor walks to note opportunities to elevate the experience and address issues
• Follow up with staff or guests when resolving issues
• Coordinate with client teams to prepare for client meetings
• Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
• Provide knowledgeable assistance with technology and presentation equipment in meeting rooms
• Arrange and oversee catering services
• Act as a central point of contact for client-related queries and wayfinding within the suites
• Manage visitor bookings using the guest management system Condeco
• Issue and reconcile guest and employee temporary passes
• Direct deliveries and manage their storage
• Establish and follow protocols for welcoming media and distinguished guests
• Manage orderly movement of people and provide support at turnstiles during peak period
• Collaborate with facilities management to address any maintenance or safety concerns
• Implement and uphold service standards

• Experience in customer service or hospitality, preferably in a corporate environment
• Strong interpersonal skills and a focus on creating positive client interactions
• Ability to anticipate needs and provide proactive solutions in a fast-paced environment
• Discretion when handling confidential information
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office suite
• Familiarity with meeting room management systems

A secondary language would be desirable