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Lobby Ambassador

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JLL

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Job Responsibility:

  • Cover Front of House and Reception services with our client’s office
  • Welcome Meet and greet for all visitors and clients
  • Assist with internal/External bookings as required with full meeting room accountability including hospitality and additional cleaning as required
  • Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards
  • Reporting issues as identified to the relevant colleague/raise a ticket on Corrigo
  • Weekly floor walks to assist the AFM
  • Ensuring clear desk policy is upheld and challenge unescorted visitors
  • Ownership and ability to facilitate room set ups – including moving flexible furniture
  • Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
  • Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
  • Maintain a strong awareness of business activity & communicate all updates with team members
  • Providing a monthly report of visitors to the FM
  • Any other tasks deem necessary to ensure the client experience is positive

Requirements:

  • Experience of working within a Corporate or 5* Hotel Reception environment
  • Independent and self-managing worker
  • Strong customer service skills
  • Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy
  • Ability to use initiative and remain calm under pressure
  • A strong team player with the ability to multi-task & prioritise work commitments
  • Flexible approach to departmental requirements
  • Good educational background & a solid command of written & spoken English
  • Good sense of humour & an approachable personality

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Parttime
Work Type:
On-site work
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