Lobby Ambassador Job at JLL (London)

Lobby Ambassador

JLL

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Job Responsibility:

Cover Front of House and Reception services with our client’s office
Welcome Meet and greet for all visitors and clients
Assist with internal/External bookings as required with full meeting room accountability including hospitality and additional cleaning as required
Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards
Reporting issues as identified to the relevant colleague/raise a ticket on Corrigo
Weekly floor walks to assist the AFM
Ensuring clear desk policy is upheld and challenge unescorted visitors
Ownership and ability to facilitate room set ups – including moving flexible furniture
Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
Maintain a strong awareness of business activity & communicate all updates with team members
Providing a monthly report of visitors to the FM
Any other tasks deem necessary to ensure the client experience is positive

Requirements:

Experience of working within a Corporate or 5* Hotel Reception environment
Independent and self-managing worker
Strong customer service skills
Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy
Ability to use initiative and remain calm under pressure
A strong team player with the ability to multi-task & prioritise work commitments
Flexible approach to departmental requirements
Good educational background & a solid command of written & spoken English
Good sense of humour & an approachable personality

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Parttime

Work Type:

On-site work

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