Lobby Ambassador Job at Four Seasons (Seoul)

Supervisor, Guest Services

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

23.06 - 32.29 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of customer service experience required
Or equivalent combination of education and experience

Job Responsibility

Coordinates activities of Ambassadors, and acts as a first line problem solver and resource to other staff
Monitors and ensures that all Ambassador functions are completed in an accurate, efficient and customer-focused manner
Assists with operational support and personnel-related matters including training, compliance and performance evaluations
Participates in on-call rotation as needed
Manages daily operations, providing day-to-day guidance, instruction and assistance to Ambassador team
Exhibits leadership skills and the ability to set high standards of performance and coach operators to continued success
Fosters a work environment that is responsive and sensitive to the needs of a diverse staff and customer base
Serves as direct supervisor, ensuring proper coverage is maintained at all ambassador posts during evening hours as assigned
Manages operations to ensure adherence to service level standards and company policies/procedures
Reviews, approves and coordinates time off requests and evaluates appropriate coverage to meet service level standards

Fulltime

Guest Experience Agent

You will be collaborating with the Guest Experience Manager to create outstandin...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

The ability to think outside the box to enhance our guests experience and resolve any challenges as they arise
The ability to keep calm under pressure, while at times, handling multiple tasks
Strong verbal and written communication skills are a must - including good general knowledge of local areas and events
Presented professionally at all times

Job Responsibility

Will be stationed within the main lobby of the hotel to ensure guests have a first and lasting impression along with a smooth arrival and departure experience
Acting as a Lobby Ambassador, you are to ensure the guests needs and requests are met, ensuring maximum guest satisfaction
Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams
Collaborate with the Guest Experience Team to create outstanding and personalized experiences that will leave lasting memories for our guests and visitors

What we offer

Complimentary and discounted stays at Four Seasons worldwide and discounts in our food & beverage outlets
Complimentary meals whilst on duty
Internal and external development opportunities

Fulltime

New

Workplace Manager

The Workplace Manager is responsible for leading day-to-day facilities managemen...

Location

United States , Redwood City

Salary:

95900.00 - 131900.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in Facilities Management, Business Administration, or related field, or equivalent combination of education and experience
5+ years of experience in facilities management or workplace services
3+ years of supervisory experience leading facility teams
Strong knowledge of building systems, maintenance practices, and workplace operations
Experience managing vendor relationships and service contracts
Proficiency in facilities management software and Microsoft Office suite
Excellent communication and interpersonal skills
Proven problem-solving abilities and attention to detail
Customer service mindset with a focus on enhancing employee experience

Job Responsibility

Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
Lead and develop on-site teams including Facility Coordinators, Lobby Ambassadors, and technical staff
Serve as the primary point of contact for Client's local leadership team on all workplace and facilities matters
Implement site-specific workplace strategies aligned with Client's global standards and local requirements
Manage site budgets and financial performance, identifying opportunities for cost optimization
Ensure compliance with local building codes, health and safety regulations, and corporate policies
Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning
Develop and maintain strong relationships with vendors and service providers
Oversee the resolution of workplace issues through effective service request management, ensuring timely response and consistent follow-through
Identify and implement process improvements to streamline workflows, reduce inefficiencies, enhance service delivery consistency, and improve the overall employee experience

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Club Front Desk Guest Experience

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

United States , Lake Tahoe

Salary:

23.62 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests
Review and log preferences/traces in computer system
Contact members for pre-departure calls
Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties
Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from members/guests with unique needs and follow up to promote satisfaction
Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities
Answer, record, and process all calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem

Fulltime

Hospitality Supervisor

Under the direction of the Guest Service Manager, the Guest Services Supervisor ...

Location

United States , Bullfrog

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers
A strong knowledge of personal computers is essential
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities
Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor
Must be able to read, write, and clearly speak English

Job Responsibility

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
Coordinates registration functions and transportation for all guests
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients
Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: Check in and check out functions
Ensures proper execution of Lobby Ambassador Program
Guest orientation of the local area and the conference center facilities
Proper telephone service technique and PBX operation
Handling of guest mail, messages and special deliveries
Coordinating reservations for guest transportation
Full understanding and utilization of the property management system