Lobby Ambassador Job at JLL (Seattle)

New

Supervisor, Guest Services

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

23.06 - 32.29 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of customer service experience required
Or equivalent combination of education and experience

Job Responsibility

Coordinates activities of Ambassadors, and acts as a first line problem solver and resource to other staff
Monitors and ensures that all Ambassador functions are completed in an accurate, efficient and customer-focused manner
Assists with operational support and personnel-related matters including training, compliance and performance evaluations
Participates in on-call rotation as needed
Manages daily operations, providing day-to-day guidance, instruction and assistance to Ambassador team
Exhibits leadership skills and the ability to set high standards of performance and coach operators to continued success
Fosters a work environment that is responsive and sensitive to the needs of a diverse staff and customer base
Serves as direct supervisor, ensuring proper coverage is maintained at all ambassador posts during evening hours as assigned
Manages operations to ensure adherence to service level standards and company policies/procedures
Reviews, approves and coordinates time off requests and evaluates appropriate coverage to meet service level standards

Fulltime

Guest Experience Agent

You will be collaborating with the Guest Experience Manager to create outstandin...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

The ability to think outside the box to enhance our guests experience and resolve any challenges as they arise
The ability to keep calm under pressure, while at times, handling multiple tasks
Strong verbal and written communication skills are a must - including good general knowledge of local areas and events
Presented professionally at all times

Job Responsibility

Will be stationed within the main lobby of the hotel to ensure guests have a first and lasting impression along with a smooth arrival and departure experience
Acting as a Lobby Ambassador, you are to ensure the guests needs and requests are met, ensuring maximum guest satisfaction
Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams
Collaborate with the Guest Experience Team to create outstanding and personalized experiences that will leave lasting memories for our guests and visitors

What we offer

Complimentary and discounted stays at Four Seasons worldwide and discounts in our food & beverage outlets
Complimentary meals whilst on duty
Internal and external development opportunities

Fulltime

New

Lobby Ambassador

Engage hotel guests to enhance the service experience through activation of all ...

Location

United States

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required

Job Responsibility

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.)
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities
Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem
Report accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette

Parttime

New

Lobby Ambassador

JLL supports the Whole You, personally and professionally. Our people at JLL and...

Location

United Kingdom , London

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience of working within a Corporate or 5* Hotel Reception environment
Independent and self-managing worker
Strong customer service skills
Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy
Ability to use initiative and remain calm under pressure
A strong team player with the ability to multi-task & prioritise work commitments
Flexible approach to departmental requirements
Good educational background & a solid command of written & spoken English
Good sense of humour & an approachable personality

Job Responsibility

Cover Front of House and Reception services with our client’s office
Welcome Meet and greet for all visitors and clients
Assist with internal/External bookings as required with full meeting room accountability including hospitality and additional cleaning as required
Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards
Reporting issues as identified to the relevant colleague/raise a ticket on Corrigo
Weekly floor walks to assist the AFM
Ensuring clear desk policy is upheld and challenge unescorted visitors
Ownership and ability to facilitate room set ups – including moving flexible furniture
Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required

Parttime

New

Lobby Ambassador

The Lobby Ambassador delivers exceptional client and guest experiences through f...

Location

United States , San Jose

Salary:

47407.00 - 59259.20 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Minimum 2-3 years of customer service or hospitality-related experience
Excellent verbal and written communication skills
Strong interpersonal skills with passion for creating exceptional guest experiences
Proven ability to multi-task and prioritize while maintaining accuracy and service quality
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
Flexibility and positive attitude when managing changing priorities
Professional demeanor with confidence and responsiveness in customer service situations
Candidates must be authorized to work in the United States without sponsorship

Job Responsibility

Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
Act as central point of contact for campus information, wayfinding, and activity coordination
Provide meeting support, reception services, and personal assistance as needed

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

New

Lobby Ambassador

The Lobby Ambassador is the 'Conductor of First Impressions,' serving as the pri...

Location

United States , St. Michaels

Salary:

25.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

High school diploma or GED required
some college or vocational courses preferred
Two years prior experience in customer service in a high-paced, detail-oriented position
Must be able to read, write, and type in English
Minimum 2–3 years in a Forbes 4 or 5-Star or AAA Five Diamond-rated property (Preferred)
A 'high EQ' with the ability to read a guest’s body language and adjust service pace accordingly (Preferred)
Ability to work a varied schedule including nights, weekends, and holidays to support 24/7 resort operations (Preferred)
A strong desire to make an impact on other people
An outgoing and engaging personality
Advanced knowledge of the local area

Job Responsibility

Proactively acknowledge every guest within 30 seconds of entry with a warm, sincere greeting, direct eye contact, and a natural smile
Observe and identify guest needs before they are voiced
Consistently and naturally use the guest’s name throughout the interaction
Maintain a professional, articulate, and gracious tone
Ensure the environment is always 'Five-Star Ready'
Lead the 'warm hand-off' when introducing guests to the Front Office or Bell Team
Take immediate ownership of any guest dissatisfaction
Guide guests throughout their stay by offering personalized recommendations on local dining and attractions, ensuring attentive service, and coordinating with valet for seamless name recognition upon arrival and departure

What we offer

Medical insurance with employer contribution
Vision, dental, life, pet, and accident insurance options
401(k) program with an employer match and immediate full vesting
Paid time off
Exclusive discounts across our portfolio of hotels
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

New

Lobby Ambassador

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Taking the initiative to deliver a wide range of services that guide guests through their entire stay
Being empowered to move about their space and do what needs to be done
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Making transactions feel like part of the experience

Fulltime

Residences Concierge

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

Costa Rica , Nekajui Peninsula Papagayo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction
Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system
Answer, record, and process all calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem
Understand and assist with owners’ reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assist with Bell/valet services for owners when requesting for their vehicles
Perform Lobby Ambassador tasks

Fulltime

Lobby Ambassador

JLL

Location:
United States , Seattle

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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