CrawlJobs Logo
JLL Logo JLL · Hospitality and Tourism

Lobby Ambassador

United States, Seattle 50000.00 - 57000.00 USD / Year · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

The Lobby Ambassador delivers exceptional client and guest experiences through face-to-face engagement, proactive communication, and outstanding service. This client-facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre-arrival to departure while creating a welcoming environment for all visitors, employees, and callers.

Job Responsibility

  • Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
  • Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
  • Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
  • Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
  • Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
  • Act as central point of contact for campus information, wayfinding, and activity coordination
  • Provide meeting support, reception services, and personal assistance as needed

Requirements

  • Minimum 2-3 years of customer service or hospitality-related experience
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with passion for creating exceptional guest experiences
  • Proven ability to multi-task and prioritize while maintaining accuracy and service quality
  • Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
  • Flexibility and positive attitude when managing changing priorities
  • Professional demeanor with confidence and responsiveness in customer service situations
  • Candidates must be authorized to work in the United States without sponsorship

Nice to have

  • Experience in corporate hospitality or workplace services environment
  • Knowledge of local area attractions, dining, and entertainment options
  • Familiarity with facilities management operations and service coordination
  • Experience with mail services and administrative support functions
  • Background in event coordination or meeting support services
  • Additional language skills to serve diverse clientele
  • Experience with workplace technology platforms and information systems

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
JLL - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Lobby Ambassador

8 matching positions

Supervisor, Guest Services

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
23.06 - 32.29 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree and 2 years of customer service experience required
  • Or equivalent combination of education and experience
Job Responsibility
Job Responsibility
  • Coordinates activities of Ambassadors, and acts as a first line problem solver and resource to other staff
  • Monitors and ensures that all Ambassador functions are completed in an accurate, efficient and customer-focused manner
  • Assists with operational support and personnel-related matters including training, compliance and performance evaluations
  • Participates in on-call rotation as needed
  • Manages daily operations, providing day-to-day guidance, instruction and assistance to Ambassador team
  • Exhibits leadership skills and the ability to set high standards of performance and coach operators to continued success
  • Fosters a work environment that is responsive and sensitive to the needs of a diverse staff and customer base
  • Serves as direct supervisor, ensuring proper coverage is maintained at all ambassador posts during evening hours as assigned
  • Manages operations to ensure adherence to service level standards and company policies/procedures
  • Reviews, approves and coordinates time off requests and evaluates appropriate coverage to meet service level standards
  • Fulltime
Read More
Arrow Right

Guest Experience Agent

You will be collaborating with the Guest Experience Manager to create outstandin...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • The ability to think outside the box to enhance our guests experience and resolve any challenges as they arise
  • The ability to keep calm under pressure, while at times, handling multiple tasks
  • Strong verbal and written communication skills are a must - including good general knowledge of local areas and events
  • Presented professionally at all times
Job Responsibility
Job Responsibility
  • Will be stationed within the main lobby of the hotel to ensure guests have a first and lasting impression along with a smooth arrival and departure experience
  • Acting as a Lobby Ambassador, you are to ensure the guests needs and requests are met, ensuring maximum guest satisfaction
  • Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams
  • Collaborate with the Guest Experience Team to create outstanding and personalized experiences that will leave lasting memories for our guests and visitors
What we offer
What we offer
  • Complimentary and discounted stays at Four Seasons worldwide and discounts in our food & beverage outlets
  • Complimentary meals whilst on duty
  • Internal and external development opportunities
  • Fulltime
Read More
Arrow Right
New

Lobby Ambassador

Engage hotel guests to enhance the service experience through activation of all ...
Location
Location
United States , Ka'anapali
Salary
Salary:
24.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
Job Responsibility
Job Responsibility
  • Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area
  • Respond to guest requests for special arrangements or services
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests' service needs
  • Fulltime
Read More
Arrow Right

Lobby Ambassador

Engage hotel guests to enhance the service experience through activation of all ...
Location
Location
United States , Nashville
Salary
Salary:
17.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
Job Responsibility
Job Responsibility
  • Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area
  • Respond to guest requests for special arrangements or services
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests' service needs
  • Parttime
Read More
Arrow Right

Lobby Ambassador

Engage hotel guests to enhance the service experience through activation of all ...
Location
Location
United States
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
Job Responsibility
Job Responsibility
  • Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.)
  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem
  • Report accidents, injuries, and unsafe work conditions to manager
  • and complete safety training and certifications
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
  • Fulltime
Read More
Arrow Right

Lobby Ambassador

POSITION SUMMARY Engage hotel guests to enhance the service experience through ...
Location
Location
United States , Orlando
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area
  • Respond to guest requests for special arrangements or services
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
  • Fulltime
Read More
Arrow Right
New

Hospitality Supervisor

The Federal Deposit Insurance Corporation (FDIC) is headquartered in Washington,...
Location
Location
United States , Arlington
Salary
Salary:
24.00 - 24.57 USD / Hour
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires a positive attitude, strong work ethic, and a commitment to providing world-class service
  • A strong knowledge of personal computers is essential
  • Experience in all facets of providing guest services
  • Must be able to lead, motivate, and communicate effectively with others
  • Strong organizational abilities
  • Preferably two years in hospitality services or a like environment performing like duties as Guest Services or Concierge supervisor
  • Must be able to read, write, and clearly speak English
  • High School Diploma
  • Minimum 1-2 years experience
Job Responsibility
Job Responsibility
  • Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
  • Coordinates registration functions and transportation for all guests
  • Trains Front Desk/Concierge personnel
  • Oversees front desk and concierge's tasks
  • Ensures proper execution of Lobby Ambassador Program
  • Handles guest mail, messages and special deliveries
  • Coordinates reservations for guest transportation
  • Full understanding and utilization of the property management system
  • Familiarization with night audit function
  • Assisting all guests in any way possible including following up on guest concerns
What we offer
What we offer
  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off
  • parental leave
  • disability coverage
  • Fulltime
Read More
Arrow Right

Hospitality Lead Coordinator

Curry Village is a vibrant, family-friendly destination offering a mix of tent c...
Location
Location
United States , Yosemite National Park
Salary
Salary:
21.00 - 23.00 USD / Hour
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires a positive attitude, strong work ethic, and a commitment to providing world-class service
  • A strong knowledge of personal computers is essential
  • Experience in all facets of providing guest services
  • Must be able to lead, motivate, and communicate effectively with others
  • Strong organizational abilities
  • Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor
  • Must be able to read, write, and clearly speak English
Job Responsibility
Job Responsibility
  • Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
  • Coordinates registration functions and transportation for all guests
  • Trains Front Desk/Concierge personnel
  • Oversees front desk and concierge's tasks to ensure world class service
  • Check in and check out functions
  • Ensures proper execution of Lobby Ambassador Program
  • Guest orientation of the local area and the conference center facilities
  • Proper telephone service technique and PBX operation
  • Handling of guest mail, messages and special deliveries
  • Coordinating reservations for guest transportation
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Work/life resources
  • Retirement savings plans like 401(k)
  • Paid days off such as parental leave
  • Disability coverage
  • Fulltime
Read More
Arrow Right