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JLL Logo JLL · Hospitality and Tourism

Lobby Ambassador

United States, Seattle 50000.00 - 57000.00 USD / Year · Job Posted February 21, 2026
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Job Description

The Lobby Ambassador delivers exceptional client and guest experiences through face-to-face engagement, proactive communication, and outstanding service. This client-facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre-arrival to departure while creating a welcoming environment for all visitors, employees, and callers.

Job Responsibility

  • Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
  • Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
  • Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
  • Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
  • Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
  • Act as central point of contact for campus information, wayfinding, and activity coordination
  • Provide meeting support, reception services, and personal assistance as needed

Requirements

  • Minimum 2-3 years of customer service or hospitality-related experience
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with passion for creating exceptional guest experiences
  • Proven ability to multi-task and prioritize while maintaining accuracy and service quality
  • Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
  • Flexibility and positive attitude when managing changing priorities
  • Professional demeanor with confidence and responsiveness in customer service situations
  • Candidates must be authorized to work in the United States without sponsorship

Nice to have

  • Experience in corporate hospitality or workplace services environment
  • Knowledge of local area attractions, dining, and entertainment options
  • Familiarity with facilities management operations and service coordination
  • Experience with mail services and administrative support functions
  • Background in event coordination or meeting support services
  • Additional language skills to serve diverse clientele
  • Experience with workplace technology platforms and information systems

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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