Lobby Ambassador Jobs

Industrious

Location:
United States, New York

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

18.00 - 24.00 USD / Hour

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Job Description:

As a Lobby Ambassador you will be an integral part of the building's hospitality team. You will take special pride in creating memorable arrival and departure experiences including visitor management, building deliveries, security and lightweight concierge and tasking services.

Job Responsibility:

Greeting our tenants by name each and every time upon entering and leaving the building
Closely managing our visitor management systems - ensuring that our guests are pre-registered and find their way to their destination seamlessly using our internal greeting process
Being part of the daily operations standup and taking proactive measures to be prepared for the various events and arrivals expected daily
Organizing and delivering tenant packages and courier services
Being able to learn and memorize concierge and building FAQ’s to include speaking confidently about the building history, the current amenities and programming, the surrounding area, local restaurants and community happenings
Acting as point of contact for all activities and emergencies in the lobby, including serving as the point person and taking ownership of any problems
Ensuring lobby cleanliness and conditions are maintained and free of debris - document and escalate any facility or IT issues through the proper channels
In conjunction with the rest of the hospitality team, keeping a detailed tracker of tenant preferences and contribute to it daily
Embodying and displaying both Industrious and Landlord values, service principles and universal steps of service in all in-person and interactions with tenants, guests, our Landlord partners, 3rd party amenity partners and vendors

Requirements:

3 - 5 years of work experience in hospitality operations include valets, doormen, front desk and reception services
Follow hospitality attire requirements and ensure uniform is in immaculate condition
Maintain standards of cleanliness and personal hygiene and grooming
Have strong computer skills
Be able to stand for long periods of time and lift a minimum of 25lbs
Excellent oral and written communications skills
Be discreet, ethical and committed to maintaining a high degree of confidentiality
Be punctual, dependable and act with a high standard of integrity
Display exceptional organizational and multitasking skills
Be able to understand audiences and appropriately tailor communication internally and externally
Have a deep passion for hospitality and engagement

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Lobby Ambassador