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Admiral Group Plc Logo Admiral Group Plc · Customer Service

Loans Executive

United Kingdom, Cardiff · Job Posted May 14, 2026
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Job Description

A vacancy has arisen within Admiral Money for a Loans Executive within our growing Customer Operations team. The Loans executive plays a key role in supporting customers throughout the lifecycle of their loan. You will be responsible for handling customer interactions across multiple channels, including telephone, email and webchat, ensuring a high-quality, compliant and customer-focused experience at every touchpoint.

Job Responsibility

  • Communicating with customers via telephone, email and webchat, guiding them through the loan application process and supporting queries or changes throughout the loan lifecycle
  • Delivering first-class customer service while maintaining high quality and regulatory standards in line with individual and departmental objectives
  • Making a positive impact through customer interactions and contributing to a supportive, engaging workplace culture
  • Adapting quickly to change in a fast-paced, growing business environment
  • Playing an active role as we explore and develop new communication methods

Requirements

  • Experience in a customer-facing role
  • Ability to communicate with customers via telephone, email and webchat
  • Experience working accurately within process-driven or regulated environments
  • Strong attention to detail and accurate data entry skills
  • Ability to use multiple IT systems simultaneously
  • Good numeracy and PC skills

What we offer

  • 33 days holiday (including bank holidays) increasing to a maximum of 38 days
  • option to buy or sell up to an additional five days of annual leave
  • up to £3,600 of free shares each year after one year of service
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