Loan Workout Associate, Wells Fargo

Wells Fargo

Location:
United States, West Des Moines

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Loan Workout Associate to be part of our Debt Settlement /Recovery Team in Unsecured Lending Operations (ULO). This position provides support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans.

Job Responsibility:

Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans
Research credit or account information
Perform skip tracing, review workout and restructure problem loans and payment plans
Research vendor program remedies and recourse to determine loss projections
Review low complexity collection portfolio or customer issues, processes, policies and procedures
Adhere to risk ratings and compliance matters
Identify opportunities for process improvements in Loan Workout area
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Requirements:

6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through work experience, training, military experience, education
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office suite skillset
Experience in Call Center environment in Financial Services Industry
Direct Customer Service experience
Previous Collections experience
Knowledge and understanding of credit card products and services
Experience working with Power of Attorney and/or Letters of Authorization
Experience with Vendor management that may include working with debt settlement companies, and/or attorney firms
Strong attention to detail and accuracy skills
Ability to work effectively, as well as independently, in a team environment
Experience using Enterprise Collections and Recovery System (ECAR)
Technical skills: First Data Resource (FDR), Hogan/SHAW, Operations Image Browser (OIB), OTIS, and/or ICMP

Nice to have:

Experience in Call Center environment in Financial Services Industry
Direct Customer Service experience
Previous Collections experience
Knowledge and understanding of credit card products and services
Experience working with Power of Attorney and/or Letters of Authorization
Experience with Vendor management that may include working with debt settlement companies, and/or attorney firms
Experience using Enterprise Collections and Recovery System (ECAR)
Technical skills: First Data Resource (FDR), Hogan/SHAW, Operations Image Browser (OIB), OTIS, and/or ICMP

Additional Information:

Job Posted:
August 20, 2025

Expiration:
August 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Loan Workout Associate