Loan Servicing Support Specialist

• Process loan payments and manage customer accounts, ensuring all updates are accurate, timely, and compliant
• Administer and analyze escrow accounts, including tax and insurance disbursements, while maintaining full regulatory compliance
• Conduct detailed audits of loan and escrow records to verify proper setup, complete payment histories, and adherence to federal, state, and investor guidelines
• Analyze data related to escrow shortages, overages, delinquency trends, and servicing exceptions, identifying root causes and recommending actionable solutions
• Maintain precise, up-to-date loan records within Black Knight MSP, ensuring the highest level of data integrity
• Investigate and resolve escrow discrepancies and borrower disputes with professionalism and accuracy
• Coordinate with tax authorities, insurance carriers, and internal teams to ensure timely, accurate disbursements
• Reconcile escrow accounts and support month-end reporting, balancing, and audit preparation
• Ensure all servicing activities align with company policies, investor requirements, and regulatory standards
• Recommend process improvements to enhance accuracy, operational efficiency, and audit readiness

• Proven experience in loan administration, mortgage servicing, or related fields
• Strong knowledge of escrow management, including tax and insurance disbursements
• Proficiency in analyzing data and performing audits to identify discrepancies and improve processes
• Familiarity with servicing systems, such as Black Knight or similar platforms
• Excellent problem-solving skills with the ability to address borrower disputes and escrow discrepancies
• Knowledge of federal and state regulations related to mortgage servicing
• Strong organizational skills and attention to detail for maintaining accurate records
• Ability to collaborate effectively with internal teams and external parties such as tax authorities and insurance providers

medical, vision, dental, life and disability insurance, 401(k) plan