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Robert Half Logo Robert Half · Banking

Loan Servicing Support Specialist

United States, Boise · Job Posted November 27, 2025
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Job Description

URGENT contract opportunity for a highly detail-oriented Loan Servicing Support Specialist in Boise, Idaho. This role is critical to ensuring the accuracy, compliance, and efficiency of our loan servicing operations. The ideal candidate must have a strong working knowledge of end-to-end loan servicing as well as hands-on experience with Black Knight MSP. This position is best suited for someone with a solid mortgage servicing background and a dedication to exceptional borrower support.

Job Responsibility

  • Process loan payments and manage customer accounts, ensuring all updates are accurate, timely, and compliant
  • Administer and analyze escrow accounts, including tax and insurance disbursements, while maintaining full regulatory compliance
  • Conduct detailed audits of loan and escrow records to verify proper setup, complete payment histories, and adherence to federal, state, and investor guidelines
  • Analyze data related to escrow shortages, overages, delinquency trends, and servicing exceptions, identifying root causes and recommending actionable solutions
  • Maintain precise, up-to-date loan records within Black Knight MSP, ensuring the highest level of data integrity
  • Investigate and resolve escrow discrepancies and borrower disputes with professionalism and accuracy
  • Coordinate with tax authorities, insurance carriers, and internal teams to ensure timely, accurate disbursements
  • Reconcile escrow accounts and support month-end reporting, balancing, and audit preparation
  • Ensure all servicing activities align with company policies, investor requirements, and regulatory standards
  • Recommend process improvements to enhance accuracy, operational efficiency, and audit readiness

Requirements

  • Proven experience in loan administration, mortgage servicing, or related fields
  • Strong knowledge of escrow management, including tax and insurance disbursements
  • Proficiency in analyzing data and performing audits to identify discrepancies and improve processes
  • Familiarity with servicing systems, such as Black Knight or similar platforms
  • Excellent problem-solving skills with the ability to address borrower disputes and escrow discrepancies
  • Knowledge of federal and state regulations related to mortgage servicing
  • Strong organizational skills and attention to detail for maintaining accurate records
  • Ability to collaborate effectively with internal teams and external parties such as tax authorities and insurance providers

What we offer

medical, vision, dental, life and disability insurance, 401(k) plan

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