Loan Servicing Support Specialist

• Coordinate escrow payments for property taxes, insurance, and homeowner association fees
• Process and manage loan payments, advances, and adjustments efficiently
• Investigate and resolve issues related to misapplied or missing loan payments
• Perform loan maintenance tasks, including modifications, extensions, and updates to the core system
• Address and correct credit reporting errors, while responding to disputes promptly
• Review loan documentation for completeness and accuracy to ensure compliance
• Communicate effectively with customers to provide updates and resolve inquiries
• Maintain confidentiality and adhere to compliance standards in all activities
• Utilize Microsoft Excel and other Office tools to streamline processes and maintain records

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Accounting, Finance, or Economics is preferred
• Proficiency in Microsoft Office, particularly Excel
• Exceptional verbal and written communication skills
• Strong attention to detail with the ability to identify and resolve issues effectively
• Critical thinking and problem-solving skills are essential
• Ability to work in a compliance-driven and confidential environment

Previous experience in loan servicing or related financial roles is a plus

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training