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Robert Half Logo Robert Half · Banking

Loan Servicing Specialist II

United States, Hawthorne · Job Posted March 05, 2026
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Job Description

Join a dynamic financial services team dedicated to improving members’ financial well-being. As a Loan Servicing Specialist II, you will empower individuals through personalized solutions and foster a culture of innovation, accountability, and professional growth. Integrity and exceptional service are central to every interaction, allowing you to make an immediate impact on clients’ financial journeys within the community.

Job Responsibility

  • Process consumer and mortgage loan servicing requests efficiently and accurately
  • Manage titles and collateral loans, ensuring compliance with DMV regulations nationwide
  • Monitor and reconcile collateral protection insurance and loan records
  • Respond to member and internal partner inquiries with courteous, professional communication across tickets, calls, and emails
  • Review DMV documents and resolve discrepancies
  • Provide training for team members and adapt to updated policies and procedures
  • Support compliance initiatives including the Bank Secrecy Act and fair lending laws

Requirements

  • 3–5 years’ direct experience in financial services, with a focus on consumer and/or mortgage loan servicing
  • minimum of 1 year processing DMV documentation across multiple states
  • Strong working knowledge of lending products including secured/unsecured loans, auto loans, credit cards, and lines of credit
  • In-depth familiarity with loan servicing guidelines and regulatory requirements under NCUA and CFPB
  • Proficiency in Dealertrack System for processing title paperwork and managing collateral loans
  • Excellent organizational, written, and verbal communication skills
  • High attention to detail and ability to manage multiple competing priorities
  • High school diploma required
  • Proficiency in Windows, Microsoft Word, Excel, and internet navigation
  • Ability to handle confidential information and maintain professionalism
  • Commitment to providing exceptional member service

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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