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Join a dynamic financial services team dedicated to improving members’ financial well-being. As a Loan Servicing Specialist II, you will empower individuals through personalized solutions and foster a culture of innovation, accountability, and professional growth. Integrity and exceptional service are central to every interaction, allowing you to make an immediate impact on clients’ financial journeys within the community.
Job Responsibility:
Process consumer and mortgage loan servicing requests efficiently and accurately
Manage titles and collateral loans, ensuring compliance with DMV regulations nationwide
Monitor and reconcile collateral protection insurance and loan records
Respond to member and internal partner inquiries with courteous, professional communication across tickets, calls, and emails
Review DMV documents and resolve discrepancies
Provide training for team members and adapt to updated policies and procedures
Support compliance initiatives including the Bank Secrecy Act and fair lending laws
Requirements:
3–5 years’ direct experience in financial services, with a focus on consumer and/or mortgage loan servicing
minimum of 1 year processing DMV documentation across multiple states
Strong working knowledge of lending products including secured/unsecured loans, auto loans, credit cards, and lines of credit
In-depth familiarity with loan servicing guidelines and regulatory requirements under NCUA and CFPB
Proficiency in Dealertrack System for processing title paperwork and managing collateral loans
Excellent organizational, written, and verbal communication skills
High attention to detail and ability to manage multiple competing priorities
High school diploma required
Proficiency in Windows, Microsoft Word, Excel, and internet navigation
Ability to handle confidential information and maintain professionalism
Commitment to providing exceptional member service