Loan Servicing Specialist I Job at Robert Half (San Antonio)

New

Loan Servicing Specialist (Bilingual: Spanish)

At Tandem Servicing, we don't just service loans, we build relationships. We're ...

Location

Salary:

26.00 - 32.00 USD / Hour

Rain City Capital

Expiration Date

Until further notice

Requirements

Bilingual in Spanish: Must be fluent in Spanish, both written and spoken
High school diploma or equivalent required
2+ years of experience in mortgage servicing and customer service
Confidence making collection calls and navigating challenging conversations
Must be able to work independently and handle multiple priorities under deadline pressure
Strong listening and problem-solving skills
Excellent attention to detail and high degree of accuracy
Promotes teamwork within the department
Excellent grammatical, oral communication, writing, spelling, and proofreading skills, with the ability to express yourself clearly and effectively
Strong working knowledge of Microsoft Office and loan servicing systems

Job Responsibility

Answer inbound calls and emails from borrowers regarding payments, portal access, taxes, insurance, verification of wire instructions, and other general servicing questions
Respond promptly and professionally to borrower inquiries
Make outbound calls (including collection calls to past-due borrowers) with confidence and clarity
Process borrower correspondence via email and route requests appropriately
Follow through with borrowers to ensure timely resolution and clearly communicate the final outcome
From time to time, you may support other borrower communications and follow-ups related to construction draws and extensions
Perform other related duties as assigned by management

Fulltime

Loan Servicing Specialist II

We are seeking a highly skilled Loan Servicing Specialist II to join our team on...

Location

United States , San Antonio

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in loan servicing, including loan processing, escrow management, and insurance tracking
Advanced knowledge of loan servicing systems, regulatory compliance, and investor guidelines
Strong analytical skills and attention to detail in maintaining accurate records
Excellent communication and problem-solving abilities to handle escalated servicing issues
Proficiency in banking software, Microsoft Excel, and other relevant tools
Familiarity with government-guaranteed loan programs such as SBA 504, SBA 7(a), FHA, VA, and USDA loans
Experience with conventional loans, home equity loans, and secondary market standards such as Fannie Mae and Freddie Mac
Proven ability to collaborate with cross-functional teams and external stakeholders effectively

Job Responsibility

Process and post complex loan payments, payoffs, advances, curtailments, and adjustments with precision and timeliness
Manage insurance tracking, policy renewals, and compliance with coverage requirements, including coordination of lender-placed insurance as needed
Conduct advanced escrow analyses, oversee tax and insurance disbursements, and ensure escrow account balances remain accurate
Maintain and update borrower and loan data in the core system, ensuring all records are accurate and compliant
Execute complex loan servicing actions such as modifications, extensions, deferments, and re-amortizations
Perform audits on loan files and system data to uphold accuracy and compliance with internal controls
Generate and deliver servicing reports for management, auditors, and regulatory bodies
Resolve escalated borrower inquiries regarding payments, account status, escrow discrepancies, and payoff calculations
Collaborate with internal teams and external vendors to address servicing issues and support audit requirements
Provide mentorship and training to entry level staff, fostering team development and quality assurance

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Loan Servicing Specialist II

Join a dynamic financial services team dedicated to improving members’ financial...

Location

United States , Hawthorne

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3–5 years’ direct experience in financial services, with a focus on consumer and/or mortgage loan servicing
minimum of 1 year processing DMV documentation across multiple states
Strong working knowledge of lending products including secured/unsecured loans, auto loans, credit cards, and lines of credit
In-depth familiarity with loan servicing guidelines and regulatory requirements under NCUA and CFPB
Proficiency in Dealertrack System for processing title paperwork and managing collateral loans
Excellent organizational, written, and verbal communication skills
High attention to detail and ability to manage multiple competing priorities
High school diploma required
Proficiency in Windows, Microsoft Word, Excel, and internet navigation
Ability to handle confidential information and maintain professionalism

Job Responsibility

Process consumer and mortgage loan servicing requests efficiently and accurately
Manage titles and collateral loans, ensuring compliance with DMV regulations nationwide
Monitor and reconcile collateral protection insurance and loan records
Respond to member and internal partner inquiries with courteous, professional communication across tickets, calls, and emails
Review DMV documents and resolve discrepancies
Provide training for team members and adapt to updated policies and procedures
Support compliance initiatives including the Bank Secrecy Act and fair lending laws

What we offer

medical
vision
dental
life and disability insurance
401(k) plan