Loan Servicing Representative

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
• Receive direction from Loan Servicing supervisors
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
• Provide guidance to less experienced peers

2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in SHAW, HOGAN, FDR, ECAR, and/or CCN
• Accounting knowledge around reconcilement
• Strong time management skills and ability to meet deadlines
• Strong analytical skills with high attention to detail and accuracy
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to develop partnerships and collaborate with other business and functional areas
• Ability to work effectively, as well as independently, in a team environment
• Strong communication skills and ability to articulate complex material to a diverse audience

• Flexible schedule M-F between 6am CST - 5pm CST
• Equal opportunity employer
• Disability accommodation during the hiring process
• Strong compliance-driven culture
• Drug-free workplace