Loan Servicing Representative

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel
• Receive direction from Loan Servicing supervisors
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and file claims while ensuring compliance with all policies, procedures, and regulations
• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units
• Provide guidance to less experienced peers

• 2+ years of Loan Servicing experience
• Equivalent demonstrated through work experience, training, military experience, or education

Preferable expertise in Titles under commercial banking

• Equal opportunity employment
• Disability accommodation available
• Drug free workplace