Loan Servicing Representative

• Review, research, analyze, problem solve, and process moderately complex issues related to titles
• Support the Specialty Operations - Titles team by following processes and ensuring service level agreements (SLAs) are met
• Regularly adapt to changes in processes and procedures
• Receive direction from Loan Servicing supervisors
• Use relevant information and independent judgment to determine the root cause of issues related to titles
• Ensure compliance with all federal, state, client, and company policies, procedures, and regulations
• Communicate with customers, dealerships, DMVs, cross-business units, and other third parties
• Provide guidance to less experienced peers
• Identify opportunities for improvement within various areas within Loan Servicing and recommend solutions
• Sign documents on behalf of Wells Fargo to affirm that the information provided is true
• Support other teams within the line of business, assisting with other responsibilities to meet overall business needs
• Provide Business Continuity Planning (BCP) for titles teams in other locations
• Assist in the development, review, and revision of department policy and procedures

2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Prior experience with auto titles
• Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
• Experience making outbound calls, demonstrating strong telephone etiquette skills
• Experience researching moderately complex issues to determine a course of action
• Financial services industry experience
• Proven experience providing effective customer service
• Ability to accurately document account data and information
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Effective critical thinking and problem-solving skills with a focus on understanding customer requests and providing detailed information
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast-paced environment with excellent attention to detail and quality standards

• Robust benefits
• Competitive compensation
• Programs designed to help you find work-life balance and well-being