Loan Servicing Representative, Wells Fargo

Loan Servicing Representative

Wells Fargo

Location:
India, Hyderabad

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Loan Servicing Representative to support loan servicing functions, analyze and submit mortgage claims, process customer inquiries, and ensure compliance with policies and regulations.

Job Responsibility:

Support Loan Servicing functional area or processes
Identify opportunities to improve various areas within Loan Servicing and recommend solutions
Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
Perform moderately complex administrative, transactional, operational, or customer support tasks
Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
Receive direction from Loan Servicing supervisors
Escalate non-routine questions to experienced individuals
Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
Provide guidance to less experienced peers

Requirements:

2+ years of Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, education
1+ year of Loan IQ experience
1+ year of Payoff experience
Acceptance to work in 6.30 PM to 3.30 AM shift

Nice to have:

1-2 years' experience in Loans, Lending, Mortgages, Payoffs or Loan IQ
Candidates with Loan IQ experience will be highly preferred

Additional Information:

Job Posted:
August 20, 2025

Expiration:
August 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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