Loan Servicing Representative, Wells Fargo

Wells Fargo

Location:
United States, Chandler ▼
Phoenix

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is seeking a Loan Servicing Representative in Credit Cards for the Small Business Account Operations. In this role, you will support Loan Servicing functional area or processes and perform moderately complex administrative, transactional, operational, or customer support tasks.

Job Responsibility:

Support Loan Servicing functional area or processes
Identify opportunities to improve various areas within Loan Servicing and recommend solutions
Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
Perform moderately complex administrative, transactional, operational, or customer support tasks
Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
Receive direction from Loan Servicing supervisors
Escalate non-routine questions to experienced individuals
Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
Provide guidance to less experienced peers

Requirements:

2+ years of Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, education
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Capability to execute in a fast paced, high demand, environment while balancing multiple priorities
Capable to follow policies, procedures, and regulations
Experience with managing a pipeline of work from assignment to completion
Excellent verbal, written, and interpersonal communication skills
Able to interact with integrity and a high level of professionalism with all levels of team members and management
Strong analytical skills with high attention to detail and accuracy
Basic Microsoft Office skills

Nice to have:

Exposure to Wells Fargo Small Business Operations systems such as: CPS, FDR, Hogan/AFS, BCS, or Credit Bridge, ICMP, XPM, BDCMS, ECAR
Knowledge and understanding of Small Business Operations products and services

Additional Information:

Job Posted:
September 26, 2025

Expiration:
September 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Loan Servicing Representative