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Loan Servicing and Quality Assurance Specialist

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Raymond James

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Location:
United States , Pittsburgh

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Execute standard banking transactions for specific units or operating/processing departments in accordance with administrative and operational processes. Process a range of specialized and non-standard transactions that usually require some research or investigation. The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.

Job Responsibility:

  • Ensure that the core loan system matches the executed legal documents, whether via input or review
  • Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
  • Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues
  • Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans
  • Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables

Requirements:

  • High School Diploma or equivalent
  • post-secondary degree preferred
  • 2-4 years of experience, including previous bank operations or financial services experience
  • Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus
  • Familiarity with loan systems
  • ability to read and understand loan documents
  • Strong attention to detail
  • Ability to communicate effectively in person, through email, and over the phone
  • Proficiency in basic math skills and general knowledge of office software
  • Ability to work in a fast-paced, high-intensity work environment
  • Job may require additional hours of work during peak periods

Nice to have:

Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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