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Loan Services Assistant Manager

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Robert Half

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Location:
United States , Queensbury/ Glens Falls

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this role, you will be at the forefront of managing customer loan services, ensuring optimal efficiency and accuracy in the processing and recording of customer loan applications. This role is situated in the Queensbury/ Glens Falls Area and is a chance to be part of the fast-paced banking industry.

Job Responsibility:

  • Ensuring the accurate and efficient processing of customer credit applications
  • Supervising the team and assisting in project coordination for optimum efficiency
  • Collaborating with various departments to understand the impact and assure efficiency
  • Leading initiatives to achieve departmental and company goals
  • Overseeing daily operations, including projects and special assignments
  • Assisting in the execution of their programs and working with internal and external auditors
  • Researching and implementing changes to comply with regulatory requirements and directives
  • Facilitating customer escalation calls and situations to ensure resolution and customer satisfaction
  • Ensuring quality control review of designated work for timely and accurate reporting
  • Providing support to the call center as required

Requirements:

  • Associate degree or equivalent experience in banking
  • 4 years of banking and loan experience preferred
  • 1 year of supervisory experience preferred
  • Proficient with Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
  • knowledge of banking related software a plus
  • Strong communication skills, both verbal and written
  • demonstrated ability to interact confidently and professionally with employees, management, customers and other stakeholders
  • Ability to handle multiple tasks, prioritize work, and meet strict deadlines with attention to detail skills
  • Proven organizational, project management, analytical, research, and problem-solving skills
  • Extensive knowledge of state/federal regulations related to loan servicing and lending
  • Ability to work independently and as a collaborative team member
  • initiative and follow-through key
  • Must be able to sit for prolonged periods of time and walk/stand for brief periods of time
  • Must be able to repetitively use a telephone and computer mouse and keyboard
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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