Loan Processor - Support Specialist

• Manage residential real estate loan files from initial intake through final processing, making sure each application moves forward efficiently and accurately
• Examine submitted applications and supporting records to confirm all required information is complete, consistent, and ready for underwriting review
• Gather, validate, and organize key borrower and property documents such as income records, credit information, appraisals, and title-related materials
• Enter and maintain loan data within origination and servicing systems with a high level of accuracy and attention to compliance requirements
• Communicate proactively with loan officers, underwriters, and applicants to resolve outstanding conditions, clarify documentation needs, and prevent delays
• Respond to borrower questions throughout the lending process with clear, attentive service that supports a positive customer experience
• Review loan packages for quality and regulatory adherence, helping reduce documentation gaps, processing errors, and compliance risk
• Monitor pipeline activity and prepare status updates or production reports for leadership, including turnaround times, pending files, and overall volume
• Partner with the broader lending team to strengthen processing workflows and contribute to ongoing training and operational improvement efforts

• At least 2 years of experience processing residential mortgage or real estate loans
• High school diploma or equivalent required
• additional education in business, finance, or a related discipline is preferred
• Working knowledge of mortgage lending practices and common loan programs, including conventional and government-backed products
• Experience with loan origination platforms and strong proficiency in Microsoft Office or similar business software
• Demonstrated ability to manage multiple files at once while maintaining accuracy, organization, and follow-through
• Strong written and verbal communication skills for effective coordination with applicants and internal lending partners
• Familiarity with loan administration, mortgage processing, mortgage closing, mortgage lending, and loan origination activities
• Prior experience in a credit union or community bank environment is preferred

Prior experience in a credit union or community bank environment is preferred

• Medical, vision, dental, and life and disability insurance
• 401(k) plan