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Loan Payment Senior Analyst

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Citi

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Location:
Malaysia , Kuala Lumpur

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Loan Payment Senior Analyst – Assistant Vice President is responsible for overseeing and managing loan payment operations, ensuring compliance and operational efficiency. The role includes leadership of a team, payment operations management, risk management, stakeholder communication, and contributing to strategic initiatives.

Job Responsibility:

  • Lead, mentor, and coach a team of loan payment specialists, fostering a collaborative and high-performing environment
  • Conduct regular performance reviews including objective-setting, driving staff training and development needs
  • Review workload distribution for the team, ensuring optimal resource allocation and coverage
  • Promote a culture of continuous improvement, accountability, and customer focus within the team
  • Oversee the day-to-day operations of both corporate and agency payment processing, ensuring adherence to established operation manuals, service level agreements (SLAs), and regulatory requirements
  • Monitor loan payment queues, investigate and track payment status, resolve any payment exceptions, and escalate complex issues as necessary
  • Ensure the accuracy, completeness, and timeliness of all loan related payment transactions
  • Identify operational bottlenecks and implement process improvements to enhance efficiency and reduce risk
  • Produce monthly volume and KPI information as required by management and necessary presentation materials for monthly review
  • Ensure strict compliance with all relevant payment regulations including US and local sanctions
  • Implement and maintain robust internal controls to mitigate operational and financial risks associated with loan payment processing
  • Conduct regular reviews of loan payment activities to identify potential risks and ensure adherence to internal policies and procedures
  • Act as a point of contact for internal and external audits related to loan payment operations
  • Ensure documentation is maintained for all corporate and agency loan payment processes in scope, working with other teams within the department and bank to ensure processes are robust and fit for purpose
  • Collaborate effectively with internal departments such as Technology, Product, Compliance, Risk, and Client Services to resolve issues and improve payment processes
  • Communicate effectively with clients, internal stakeholders, and external partners regarding payment inquiries or issues
  • Participate in, lead and drive projects related to new loan payment systems, system enhancements, and process automation
  • Contribute to the strategic planning and execution of initiatives aimed at modernizing payment infrastructure and improving overall payment experience
  • Analyse loan payment data to identify trends, opportunities, and areas for improvement

Requirements:

  • 5+ years of experience in loan payment operations, banking, or financial services, with a strong focus on loan payment processing
  • In-depth knowledge of SWIFT messaging (MT103, MT202, etc.), ISO 20022, international banking systems and their operational flows
  • Reasonable knowledge of corporate and agency loan processes, procedures, products and services
  • Experience with Citi payment applications, understanding of US sanctions and managing reconciliation break
  • Proven track record of driving process improvements and operational efficiency
  • Strong leadership and skills with the ability to motivate and develop staff
  • Excellent analytical and problem-solving abilities
  • Solid understanding of payment regulations, compliance requirements, and risk management principles
  • Effective communication (verbal and written) and interpersonal skills
  • Ability to work independently with minimal supervision, exercising sound judgement, initiative and a high level of ownership in managing tasks and responsibilities
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Bachelor’s/University degree or equivalent experience
What we offer:
  • Global benefits offered to workforce
  • Focus on well-being, growth, and work-life balance

Additional Information:

Job Posted:
November 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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