Loan Payment Senior Analyst, Citi

Citi

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Loan Payment Senior Analyst – Assistant Vice President is responsible for overseeing and managing loan payment operations, ensuring compliance and operational efficiency. The role includes leadership of a team, payment operations management, risk management, stakeholder communication, and contributing to strategic initiatives.

Job Responsibility:

Lead, mentor, and coach a team of loan payment specialists, fostering a collaborative and high-performing environment
Conduct regular performance reviews including objective-setting, driving staff training and development needs
Review workload distribution for the team, ensuring optimal resource allocation and coverage
Promote a culture of continuous improvement, accountability, and customer focus within the team
Oversee the day-to-day operations of both corporate and agency payment processing, ensuring adherence to established operation manuals, service level agreements (SLAs), and regulatory requirements
Monitor loan payment queues, investigate and track payment status, resolve any payment exceptions, and escalate complex issues as necessary
Ensure the accuracy, completeness, and timeliness of all loan related payment transactions
Identify operational bottlenecks and implement process improvements to enhance efficiency and reduce risk
Produce monthly volume and KPI information as required by management and necessary presentation materials for monthly review
Ensure strict compliance with all relevant payment regulations including US and local sanctions
Implement and maintain robust internal controls to mitigate operational and financial risks associated with loan payment processing
Conduct regular reviews of loan payment activities to identify potential risks and ensure adherence to internal policies and procedures
Act as a point of contact for internal and external audits related to loan payment operations
Ensure documentation is maintained for all corporate and agency loan payment processes in scope, working with other teams within the department and bank to ensure processes are robust and fit for purpose
Collaborate effectively with internal departments such as Technology, Product, Compliance, Risk, and Client Services to resolve issues and improve payment processes
Communicate effectively with clients, internal stakeholders, and external partners regarding payment inquiries or issues
Participate in, lead and drive projects related to new loan payment systems, system enhancements, and process automation
Contribute to the strategic planning and execution of initiatives aimed at modernizing payment infrastructure and improving overall payment experience
Analyse loan payment data to identify trends, opportunities, and areas for improvement

Requirements:

5+ years of experience in loan payment operations, banking, or financial services, with a strong focus on loan payment processing
In-depth knowledge of SWIFT messaging (MT103, MT202, etc.), ISO 20022, international banking systems and their operational flows
Reasonable knowledge of corporate and agency loan processes, procedures, products and services
Experience with Citi payment applications, understanding of US sanctions and managing reconciliation break
Proven track record of driving process improvements and operational efficiency
Strong leadership and skills with the ability to motivate and develop staff
Excellent analytical and problem-solving abilities
Solid understanding of payment regulations, compliance requirements, and risk management principles
Effective communication (verbal and written) and interpersonal skills
Ability to work independently with minimal supervision, exercising sound judgement, initiative and a high level of ownership in managing tasks and responsibilities
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Bachelor’s/University degree or equivalent experience

What we offer:

Global benefits offered to workforce
Focus on well-being, growth, and work-life balance

Additional Information:

Job Posted:
November 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Loan Payment Senior Analyst