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Support the customer journey from application to initial disclosures, provide an overview of Knock’s products and programs, and assist Loan Officers by seeing customers through to a successful closing.
Job Responsibility:
Assist Loan Officers by gathering required documentation to complete the loan application
Work with borrowers and partners to help borrowers become pre-approved for the Knock Bridge Loan
Successful and effective pipeline management consisting of 200+ loan applications per month, per loan officer
Ensure minimum submission requirements and documents are met prior to submitting loans for disclosure
Follow up on disclosed loans to ensure they are signed in a timely manner
Assist both Loan Officers and Loan Assistants with any borrower requests
Assist in assigning new loan files to Loan Officers
Understanding of TRID guidelines and Loan Estimates
Work with internal risk and loan officers to ensure loans are properly set up and documented in Encompass
Excellent customer service is second nature
A quick study and self-starter
Collegially competitive
Responsive to internal stakeholders and external customer needs
Comfortable working autonomously
Promote a culture that puts People First
Continually learn, grow, and expand your knowledge of mortgage origination sales
Take on ad-hoc projects as they arise & always be willing to support your team where they need you
Requirements:
1+ year experience as a Mortgage Loan Originator or Sales Assistant (Loan Officer Assistant)
Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire
Experience using Encompass, Blend and/or Google Suite required
Comfortable with change and working in a fast-paced, startup environment
Team player and a fantastic communicator (written and verbal)
Ability to review and interpret internal guidelines
Process oriented with a keen eye for detail
Belief in creating diverse, equitable, and inclusive practices and programs
Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
Education: High school diploma or equivalent
What we offer:
Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
Flexible Paid Time Off for full time employees
Paid parental leave for all full time employees
One thousand annually for professional development
Life, AD&D and Disability insurance for full time employees
401K (noncontributory by Knock) for all employees
$75 monthly allowance for health & wellness
Up to $400 monthly for a co-working space for eligible employees
$100 monthly allowance for home internet, mobile phone or other communication devices
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