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Loan IQ Production Support Specialist Manager

https://www.citi.com/ Logo

Citi

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Location:
United States , Jersey City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

176720.00 - 265080.00 USD / Year
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Job Description:

Citi Wholesale Lending is executing a multi‑year modernization initiative to upgrade global platforms supporting Agency, Non‑Agency, and Bi‑lateral lending activities. A core component of this strategy is the migration to the LoanIQ platform and decommissioning of legacy systems. To support this transformation and ongoing business operations, Citi is seeking a Senior LoanIQ Product Expert, responsible for functional oversight, platform governance, and global SME leadership within the Production Support organization.

Job Responsibility:

  • Act as the primary LoanIQ SME for complex loan structures, lifecycle events, GL behavior, interest and fee events, and cash‑flow processing
  • Provide expert guidance on LoanIQ configuration, including lender share changes, restructures, payment events, GL mapping, and upstream /downstream integrations
  • Lead functional governance for LoanIQ releases, patches, hotfixes, and enhancements to ensure end‑to‑end operational readiness
  • Conduct impact assessments, drive functional triage, and oversee remediation of product‑related issues
  • Lead and manage a global team of LoanIQ SMEs, ensuring consistent follow‑the‑sun functional coverage
  • Define team priorities, manage resource allocations, and ensure delivery of high‑quality functional support and analysis
  • Mentor and develop SME talent
  • create knowledge‑sharing structures, training materials, and capability‑building programs
  • Ensure consistent functional standards, documentation, and best practices across all regions
  • Serve as the functional liaison between Operations, Technology, and Vendor partners for all LoanIQ‑related matters
  • Translate production issues into functional enhancements and advise on long‑term product improvements
  • Participate in global steering committees, governance forums, and design sessions for platform or business initiatives
  • Act as the functional owner in discussions with Finastra regarding defects, enhancements, and product roadmap alignment
  • Prioritize product fixes and improvements based on risk, client impact, and strategic relevance
  • Collaborate with senior stakeholders to shape global platform strategy, adoption plans, and standardization frameworks
  • Drive transparency in issue escalation, risk reporting, and remediation tracking

Requirements:

  • 15+ years of hands‑on experience with Loan IQ including deep functional expertise across multiple modules
  • Proven experience leading global lending or functional teams
  • Demonstrated ability to partner with Finastra or similar vendors on defects, enhancements, and roadmap discussions
  • Strong understanding of wholesale lending operations, credit structures, and lifecycle processing
  • Senior‑level stakeholder management experience with influence across business and technology functions
  • Excellent communication skills, with the ability to explain complex functional concepts to diverse audiences
  • Experience in functional governance, incident analysis, and change management
  • Capacity planning and forecasting experience is a plus
  • Strong ability to plan and organize workload effectively
  • Experience with large‑scale lending transformation or platform migration programs preferred
  • Background in operational controls, data quality, or platform stability
  • Familiarity with regulatory requirements and financial risk frameworks
  • Bachelor’s/University degree required, Master’s degree preferred

Nice to have:

  • Capacity planning and forecasting experience
  • Experience with large‑scale lending transformation or platform migration programs
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
February 08, 2026

Expiration:
February 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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