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Loan IQ Production Support SME

https://www.citi.com/ Logo

Citi

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Location:
India , Pune

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Contract Type:
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Salary:

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Job Description:

As an Apps Support Senior Analyst, you will be pivotal in ensuring the continuous operation and maintenance of our Lending Applications' production environment. This position is part of the Data Solutions Production Management team, based in Pune, India. You will contribute to a globally distributed team spanning NYC Metro, Sydney, and Irving, collectively providing 24/7 support for our enterprise-critical applications. Success in this role requires close collaboration with Level 1 Support, Application Technology Development, Infrastructure teams, and Operations Product Owners.

Job Responsibility:

  • Provide technical and product support for Loan IQ users
  • Maintain Production environments with highest levels of observability, resiliency, and recoverability
  • Partner with regional teams to maintain a stable Production environment
  • Manage, maintain, and support applications and their operating environments
  • Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
  • Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency
  • Ensure Incident & Problem management procedures are diligently followed for the Production Management service
  • Handle incidents, problems and change at a global enterprise level
  • Implement and drive automations focused on productivity improvements and toil reduction
  • Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information
  • Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner

Requirements:

  • 5-7 years’ experience in an Apps Support role
  • Experience supporting Loan IQ
  • Good Unix/Linux and Shell scripting skills
  • Good experience with Monitoring tools such as ITRS Geneos, AppDynamics or similar
  • Good experience with Log Aggregation tools such as ELK, Splunk, Grafana (GEM)
  • Good knowledge of SQL (Oracle dialect is preferable)
  • Experience with REST, JMS, Spring Boot, Tomcat and JSON and XML processing
  • Experience in Apache Spark, Hive, Starburst
  • Experience with Middleware solutions such as Kafka
  • Experience with Java or other programming languages and a willingness to learn new technologies
  • Bachelor’s/University degree

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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