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As an Apps Support Senior Analyst, you will be pivotal in ensuring the continuous operation and maintenance of our Lending Applications' production environment. This position is part of the Data Solutions Production Management team, based in Pune, India. You will contribute to a globally distributed team spanning NYC Metro, Sydney, and Irving, collectively providing 24/7 support for our enterprise-critical applications. Success in this role requires close collaboration with Level 1 Support, Application Technology Development, Infrastructure teams, and Operations Product Owners.
Job Responsibility:
Provide technical and product support for Loan IQ users
Maintain Production environments with highest levels of observability, resiliency, and recoverability
Partner with regional teams to maintain a stable Production environment
Manage, maintain, and support applications and their operating environments
Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency
Ensure Incident & Problem management procedures are diligently followed for the Production Management service
Handle incidents, problems and change at a global enterprise level
Implement and drive automations focused on productivity improvements and toil reduction
Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information
Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
Requirements:
5-7 years’ experience in an Apps Support role
Experience supporting Loan IQ
Good Unix/Linux and Shell scripting skills
Good experience with Monitoring tools such as ITRS Geneos, AppDynamics or similar
Good experience with Log Aggregation tools such as ELK, Splunk, Grafana (GEM)
Good knowledge of SQL (Oracle dialect is preferable)
Experience with REST, JMS, Spring Boot, Tomcat and JSON and XML processing
Experience in Apache Spark, Hive, Starburst
Experience with Middleware solutions such as Kafka
Experience with Java or other programming languages and a willingness to learn new technologies