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This long-term contract position involves supporting customers with single-family mortgage loan inquiries and managing various loan-related processes.
Job Responsibility:
Respond promptly to verbal and written inquiries regarding single-family mortgage loans, providing accurate information on loan requirements and status
Prepare essential loan documentation, including payoff quotes, payment histories, amortization schedules, and verification letters
Process loan activity statements for regulatory agencies and ensure compliance with applicable housing regulations
Manage specialized loan processes such as interest rate reductions under the Servicemembers Civil Relief Act, mortgage insurance cancellations, and partial releases of security
Assist with posting annual principal balance reductions and preparing debt forgiveness letters at loan maturity
Collaborate with internal departments to provide loan assumption documents and support Single-Family Department operations
Review rental request applications and submit recommendations for approval
Support customers using online systems and assist with processing payments for investor accounting
Act as a liaison to redirect calls and written inquiries to appropriate departments
Ensure accurate scanning and documentation of correspondences into the department’s system
Requirements:
Strong knowledge of federal housing programs, laws, and regulations
Proficiency in Word, Excel, and other word processing or spreadsheet applications
Excellent communication skills, including grammar and business writing
Solid mathematical skills for loan calculations and data analysis
Demonstrated ability to collect, evaluate, and analyze data effectively
Experience in loan underwriting and administration processes
Familiarity with Community Development Block Grant (CDBG) programs
Detail-oriented with the ability to manage multiple tasks efficiently
What we offer:
medical, vision, dental, and life and disability insurance