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We are looking for a skilled Loan Administrator to join our team in Pasadena, California. In this Contract to permanent position, you will play a pivotal role in delivering exceptional financial services, building member relationships, and ensuring operational excellence. This role requires a proactive approach to lending, account management, and customer engagement, with an emphasis on fostering financial wellness and contributing to organizational growth.
Job Responsibility:
Build strong relationships with members by understanding their financial goals and offering tailored solutions
Originate and process consumer loans, including personal, auto, and credit card products
Open new accounts and onboard members with a seamless and welcoming approach
Identify opportunities to recommend additional financial products and services to meet member needs
Consistently achieve or exceed individual and team performance targets related to lending and deposits
Provide backup support for teller functions, ensuring accurate and efficient transaction processing
Adhere to all internal policies, procedures, and compliance standards to maintain operational integrity
Collaborate with team members and leadership to support branch initiatives and a results-driven environment
Maintain proficiency in systems and tools to effectively support daily branch operations
Generate referrals to business partners in alignment with branch objectives
Requirements:
High school diploma or equivalent
college coursework is preferred
Minimum of 3 years of experience in retail banking, financial services, or a sales-driven role
Proven success in loan underwriting, account management, and meeting sales goals
Strong interpersonal and communication skills for effective relationship building
Ability to thrive in a fast-paced, service-oriented environment
Knowledge of consumer lending regulations and compliance standards
Detail-oriented with excellent organizational and multitasking abilities
Goal-driven with a consultative sales approach focused on member satisfaction