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The loan administration manager will lead a team responsible for processing of agent bank notices of syndicated loans in loan platforms. This role requires blend of strong managerial skills and technical knowledge and will be instrumental in building a high-performing team, designing robust processes, and implementing efficiency improvements across the loan function. Will be the first level managerial role and will be responsible for the accurate deliverables and the people involved. The ideal candidate will have extensive experience in funds administration, a strong background in loan admin processes, and a proven track record in managing large-scale transitions and process optimization initiatives.
Job Responsibility
Supervise, mentor and develop a team of loan administrators
Utilise strong technical knowledge to ensure accurate and timely processing of agent bank notices in client portfolio
Collaborate with cross-functional teams to resolve issues and provide insights into open items
Ensure adherence to regulatory requirements and internal policies
Maintain agreed KPI and SLA metrices for internal monitoring and enhance the current workflow of loan administration
Identify opportunities for process enhancements, implement best practices and drive automation
Ensure a 24-hour operating model to support global operations
Build and lead a high-performance loan processing/ admin team in India
Foster a culture of accountability, continuous learning, and operational excellence within the team
Provide mentorship, coaching, and career development opportunities to team members
Lead the identification, design, and implementation of process improvement initiatives
Use data-driven insights to enhance the reconciliation process
Requirements
Bachelor's degree in finance, Accounting, Business Administration, or a related field
Minimum of 12 - 15 years of experience in funds administration, financial operations, or related areas, with a strong focus on loan servicing/ administration business
Sound knowledge of Syndicated Loans/ private loans, structured credit products like CDO's and CLO's
Working knowledge of different Loan platforms like Sentry would be an added advantage
Proven experience in managing large-scale transitions, preferably in a global context
Strong leadership and team management skills, with the ability to build and motivate high-performing teams
Excellent project management skills, with a track record of delivering complex projects on time and within budget
Strong analytical and problem-solving skills, with a focus on process optimization and efficiency
Experience in developing and implementing KPIs and SLAs in a financial operations environment
Excellent communication and stakeholder management skills, with the ability to influence and drive change across different levels of the organization
Excellent written and verbal communication skills
Strong organizational and time management skills
Ability to create and work in a high-volume, collaborative, deadline-driven environment
Budgeting experience at team level or higher
Strong communication and interpersonal skills
Strong understanding of global financial services regulations and technology trends
Commercial acumen, influencing and acting with confidence with diverse and challenging stakeholders
Proven track-record of working autonomously in a matrixed organisation and demonstrate strong partnering skills, using them to build internal networks to achieve objectives
Possess intellectual curiosity and a global mind-set
Possess personal learning agility
Demonstrate a strong commitment to high integrity and ethics
Manage competing demands
Drive, monitor and maintain a culture of compliance and risk control
Hands-on leader
Nice to have
Advanced degrees or certifications (e.g., CPA, CFA)
Working knowledge of different Loan platforms like Sentry
What we offer
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan