Loading Bay Supervisor Job at Wilson James (London)

Job Description

We are seeking a confident and highly capable Loading Bay Supervisor to lead and manage this critical operational area. This is a unique opportunity to take ownership of a fast-paced, high-profile environment where safety, coordination, and professionalism are essential to the Museum's success. This is more than a supervisory role - it's an opportunity to play a vital part in the safe movement of people, assets, and priceless collections within one of the UK's most prestigious institutions. You'll lead from the front, make decisions that matter, and contribute to an operation where excellence is the standard.

Job Responsibility

Lead and supervise all day-to-day Loading Bay operations, ensuring activities are safe, secure, and well-controlled
Coordinate vehicle movements, deliveries, collections, and contractor access in line with site procedures
Manage access control, ensuring all documentation, authorisations, and passes are verified and recorded
Monitor operational activity, identify risks, and take prompt action to resolve or escalate issues
Supervise and brief security officers, ensuring clear task allocation and effective shift handovers
Enforce traffic management, safety procedures, and compliance with site rules for all drivers and contractors
Promote high standards of health & safety, challenging unsafe behaviours and ensuring safe systems of work
Lead initial response to incidents and emergencies within the Loading Bay, ensuring accurate reporting and escalation

Requirements

Valid SIA Door Supervisor Licence
Proven supervisory experience within security, logistics, facilities, or a similar operational environment
Ability to confidently lead, organise, and motivate teams in a busy, fast-moving setting
Experience coordinating deliveries, contractor activity, and vehicle movements
Strong communication skills with the ability to engage professionally with a wide range of stakeholders
Good written skills, including accurate incident reporting, logs, and operational documentation
Knowledge of health & safety principles and commitment to safe working practices
Calm, professional, and decisive approach when working under pressure

Nice to have

Banksperson / Vehicle Marshal qualification
Experience in a museum, heritage, or visitor attraction environment
First Aid qualification or knowledge of emergency procedures

What we offer

Annual leave entitlement of 5.6 weeks
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents
Financial support
Discounts on hundreds of retail sites
Progression opportunities – many of our team go on to senior and site management roles
A welcoming, respectful team culture
Uniform and full induction provided
Cycle to Work scheme

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Loading Bay Supervisor

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