Lms specialist

• Owns the end-to-end LMS content lifecycle, including uploading, testing, publishing, and maintaining eLearning modules, videos, job aids, and instructor-led training materials
• Organizes, structures, and maintains learning paths, curricula, and course structures
• Maintains accurate user data (new hires, transfers, terminations, role changes, organizational updates) by partnering with HRIS and People & Culture teams
• Evaluates and maintains data integrity standards through consistent naming conventions, tagging, and data hygiene practices
• Serves as a trusted first point of contact for LMS-related inquiries
• Troubleshoots complex LMS issues including login challenges, course accessibility, browser/device compatibility, and completion errors
• Generates, analyzes, and distributes training reports related to completions, overdue training, compliance requirements, and operational needs
• Partners cross-functionally with global Learning and HRIS teams, as well as IT, Instructional Designers, and Field Learning leadership
• Supports system updates, enhancements, and testing by identifying potential impacts, validating functionality, and ensuring continuity of training delivery

• 5 years of experience engaged in delivering LMS programs
• A bachelor’s degree in a program related to the functional area can count for 3 of the 5-year requirement
• 3-5 years of Hospitality, F&B and/or Retail experience
• Training that leads to knowledge of eLearning formats such as SCORM, MP4, and HTML5
• Demonstrated experience working with an LMS (e.g., Axonify, Workday Learning, Cornerstone, Docebo, SuccessFactors, or similar)
• Familiarity with HRIS data fields and how HR system information flows into an LMS
• Strong independent judgment, problem-solving, and critical thinking
• Experience supporting data integrity, system testing, quality control, or process improvement initiatives preferred
• Exceptional customer service and communication skills
• Strong attention to detail
• familiar working with digital systems and data entry
• Ability to follow structured processes, maintain consistency, and meet deadlines
• Proficient in Microsoft Office
• tech-savvy with the ability to learn new systems quickly and teach others
• Business acumen with the ability to understand the long-term implications of Learning & Development planning
• Demonstrated ability to understand the needs of the business, stakeholders, the employee population and individual circumstances
• Demonstrated history of creating and maintaining positive work environments

Experience supporting data integrity, system testing, quality control, or process improvement initiatives preferred

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus