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Lms & Enablement Platform Administrator

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Confluent

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Location:
United States , Palo Alto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

110000.00 - 135000.00 USD / Year
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Job Description:

The LMS & Enablement Platform Administrator is responsible for the day-to-day management, "health," and strategic adoption of our primary enablement platforms: Docebo (LMS) and Highspot (Content). In this role, you will work collaboratively with Sales & Technical Enablement Leads to translate their program goals into technical reality. You are the expert who ensures that when a new certification or sales play is launched, the platform experience is seamless, intuitive, and effective for our field teams. You will move beyond simple ticket resolution to become a strategic partner focused on maximizing platform adoption and improving user experience (UX).

Job Responsibility:

  • Serve as the primary in-house administrator for Docebo and Highspot
  • Manage global settings, user permissions, advanced configuration, and navigation to ensure system stability
  • Manage user provisioning and access rights specifically for Revenue roles (AEs, SEs, CSMs)
  • Actively manage the lifecycle of content
  • Work with stakeholders to archive outdated training and sales assets, and enforce tagging governance to ensure searchability
  • Manage the day-to-day relationship with platform vendors (Docebo, Highspot)
  • Proactively identify underutilized platform features and implement use cases to drive value for the field
  • Configure platform interfaces (widgets, pages, layouts) to reduce friction
  • Support Enablement Leads in executing major initiatives by structuring learning plans and content spots effectively within the tools
  • Manage the API connections and integration points between the Enablement platforms and Salesforce (SFDC)
  • Provide high-quality Tier 2/3 support to internal users
  • Create and maintain dashboards to monitor platform health, engagement metrics, and content performance

Requirements:

  • 4+ years of hands-on experience as a System Administrator
  • Specific, deep experience with Docebo and Highspot is required
  • Strong understanding of how Enablement tools integrate with Salesforce (SFDC)
  • Understanding of SFDC Roles/Profiles and how they impact user provisioning and reporting
  • Experience supporting a global Sales or Technical Revenue organization
  • Ability to recognize and resolve issues related to course design configuration, SCORM wrappers, and platform infrastructure
  • Comfortable and energized working in a fast-paced environment with demonstrated ability to manage competing priorities
  • Skilled at communicating technical information in terms understandable to non-technical stakeholders
  • Work effectively both independently and as a collaborative member of the Enablement Team
  • Ability to evaluate training options, analyze post-course surveys, and use platform data to drive continuous improvement
What we offer:
  • Remote-First Work
  • Robust Insurance Benefits
  • Flexible Time Away
  • The Best Teammates
  • Experience Ambassadors
  • Open and Honest Culture
  • Well-Being and Growth

Additional Information:

Job Posted:
January 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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