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As the Liz Earle Counter Manager, you will report to the Regional Business Manager and oversee a team of two direct reports. Your role will be pivotal in driving sales and creating an engaging shopping experience for our customers. You will not only manage the counter but also actively engage with customers on the shop floor, showcasing your leadership and customer service skills.
Job Responsibility:
Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
Build great relationships with customers and colleagues
Provide personalised consultations and skin services
Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers
Complete our award-winning 12-month Skin School development programme
Make sure your counter is beautifully presented to showcase the range of Liz Earle products
Be an ambassador for the Liz Earle brand
Requirements:
Proven management experience in a retail environment
Strong leadership skills with the ability to motivate and develop a team
Excellent communication and interpersonal skills to connect with customers and colleagues
A proactive approach to driving sales and enhancing customer engagement
The ability to work with business plans, achieve sales targets and review individual and team performance
Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise
Flexibility to work varied hours, including evenings and weekends
A passion for skincare and a love of Liz Earle
Nice to have:
Experience using skincare products on customers
Knowledge of sales strategies and customer engagement techniques
What we offer:
Employee discount of up to 75% on Liz Earle Products
Additional store discount (e.g. Boots or John Lewis)
Quarterly Liz Earle Goody Box
Discretionary team bonus scheme
Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
Generous holiday entitlement that increases with length of service