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Live Site Operations (LSO) is the team that keeps Shopify online. As an LSO Specialist, you sit at the center of two of the highest-leverage functions in the company: getting changes safely into production and driving the response when something goes wrong. This is active, hands-on work where you are constantly investigating, deploying, and decision-making, not just watching dashboards. You own the live site during your shift, and because our coverage is global and follow-the-sun, your shift is a critical link in 24/7 commerce, including the high-traffic weekend windows when merchants depend on us most.
Job Responsibility
Supporting Global Deployment: Guide periodic code deployment for key areas to success, efficiently navigating any problems that may arise
Responding to Incidents: Act as a first responder when production systems degrade, debugging, diagnosing, and understanding the technical details behind a problem, then working with owning teams to respond to and repair it
Investigate and Strengthen Observability: Use our observability tooling as a launchpad for active investigation rather than passive monitoring, chasing down anomalies and improving the signal so problems surface sooner
Requirements
Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
Embrace differences and disagreement to get shit done and move forward