Live Ops Manager Jobs

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Ensure the deployment of infrastructure components are in compliance with objectives
Implement and maintain for security and architecture of 3-GIS Live
Make recommendations on improvements to the 3-GIS Live Product
Involved in strategic project planning efforts and the technology initiatives associated with Live deployments
Reviewing performance against contracted SLA targets
Assist in 3-GIS Live Incident handling (managing all logged and escalated incidents whilst ensuring the delivery of an efficient service within agreed response times and SLA’s)
Translate complex and technical topics across a wide range of audiences in an engaging and succinct manner
Work cross functionally to ensure successful upgrades and maintenance of 3-GIS Live customers
Assist in full documentation of Live policies, practices, and procedures
Maintenance of 3-GIS Live deployment pipeline
Other relating duties as assigned

Bachelor's degree in related field
Experience with AWS or other cloud providers: EC2, RDS, FSx, S3, EBS, VPC, Route 53, CloudFormation, AWS CLI
Microsoft Windows Server administration
ArcGIS Enterprise/Desktop: ArcGIS Server, Portal for ArcGIS, ArcMap and ArcGIS Pro
PostgreSQL database administration
Python scripting (including arcpy)
Windows PowerShell scripting
Strong understanding of web requests and role in web applications
Experience troubleshooting through log analysis
Understands of the problems and challenges facing customers, in particular during implementations and upgrades
Ability to develop solutions to meet customers’ technical and business needs
AWS (or other Cloud Server) management experience
Ability to interface with Customers
Work with the Director, sales engineering and other teams to find solutions to customer concerns

Familiarity with 3-GIS application and underlying system infrastructure management
Prisma Cloud
Soc 2 compliance for SaaS hosted cloud solutions
AWS certification: Solutions Architect (Associate or Professional)
Prior experience managing cloud-hosted web-based applications
Oracle and Microsoft SQL Server database administration

Employment Type:

Fulltime

Work Type:

Remote work

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