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Live Ops Manager

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SSP Innovations

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Category:
IT - Administration

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Contract Type:
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Salary:

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Job Responsibility:

  • Ensure the deployment of infrastructure components are in compliance with objectives
  • Implement and maintain for security and architecture of 3-GIS Live
  • Make recommendations on improvements to the 3-GIS Live Product
  • Involved in strategic project planning efforts and the technology initiatives associated with Live deployments
  • Reviewing performance against contracted SLA targets
  • Assist in 3-GIS Live Incident handling (managing all logged and escalated incidents whilst ensuring the delivery of an efficient service within agreed response times and SLA’s)
  • Translate complex and technical topics across a wide range of audiences in an engaging and succinct manner
  • Work cross functionally to ensure successful upgrades and maintenance of 3-GIS Live customers
  • Assist in full documentation of Live policies, practices, and procedures
  • Maintenance of 3-GIS Live deployment pipeline
  • Other relating duties as assigned

Requirements:

  • Bachelor's degree in related field
  • Experience with AWS or other cloud providers: EC2, RDS, FSx, S3, EBS, VPC, Route 53, CloudFormation, AWS CLI
  • Microsoft Windows Server administration
  • ArcGIS Enterprise/Desktop: ArcGIS Server, Portal for ArcGIS, ArcMap and ArcGIS Pro
  • PostgreSQL database administration
  • Python scripting (including arcpy)
  • Windows PowerShell scripting
  • Strong understanding of web requests and role in web applications
  • Experience troubleshooting through log analysis
  • Understands of the problems and challenges facing customers, in particular during implementations and upgrades
  • Ability to develop solutions to meet customers’ technical and business needs
  • AWS (or other Cloud Server) management experience
  • Ability to interface with Customers
  • Work with the Director, sales engineering and other teams to find solutions to customer concerns

Nice to have:

  • Familiarity with 3-GIS application and underlying system infrastructure management
  • Prisma Cloud
  • Soc 2 compliance for SaaS hosted cloud solutions
  • AWS certification: Solutions Architect (Associate or Professional)
  • Prior experience managing cloud-hosted web-based applications
  • Oracle and Microsoft SQL Server database administration

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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