Live Chat Specialist - Contact Centre Job at Randstad (Melbourne)

Customer Care Specialist

Put Customers First and Build Your Career in Customer Service. Are you passionat...

Location

United Kingdom , Edinburgh

Salary:

26000.00 - 27000.00 GBP / Year

HGV TRAINING NETWORK

Expiration Date

Until further notice

Requirements

Excellent communication and active listening skills
Strong problem-solving ability and attention to detail
Ability to multitask and manage workload effectively
Previous experience in customer service, contact centre, or retail support roles preferred
Positive attitude and team player mindset

Job Responsibility

Handle inbound and outbound customer queries via phone, email, live chat, and social media
Provide clear advice and support throughout the customer journey
Resolve issues quickly and effectively, ensuring customer satisfaction
Coordinate with suppliers and partners to guarantee smooth service delivery
Manage complaints with empathy and a solutions-first approach

Fulltime

Customer Success Manager

As the Customer Success Manager, you will be the driving force behind the perfor...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services
Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences
Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support
Experience in operational scheduling, rota management, and workload planning for a dynamic support function
A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies
Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders
A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount

Job Responsibility

Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency
Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties
Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis
Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement
Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards
Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention
Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails
Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction
Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams
Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Specialist: Contact Centre

The Contact Centre Specialist drives day to day operational excellence, leads sm...

Location

Lesotho

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Diploma/Degree in Business, Operations, Data/Information Systems, or related field (or equivalent experience)
3–5+ years in a Contact Centre (telecom or similar high volume environment), with hands on ops and reporting exposure
Experience running or supporting projects (agile or hybrid) and presenting to leadership
Analytical & Insight Led: Converts data into clear operational actions and follows through to results
Operational Rigor: Strong command of SLAs, staffing math to effectively support WFM, and real time decisioning
Project Discipline: Plans well, manage risks/dependencies, and lands change smoothly
Customer Obsessed: Advocates for effortless journeys
drives defect elimination

Job Responsibility

Monitor intraday performance across voice, chat, social, and email queues
take corrective actions to protect AHT, SLA, Abandon Rate, First Contact Resolution (FCR), and Customer Satisfaction (CSAT/NPS) targets
Coordinate with Team Leaders and WFM on real time skilling, overflow, and outage playbooks
Issue daily/weekly/monthly dashboards reports covering volumes, SLAs, AHT, FCR, QA scores, repeat contact drivers, escalations, VOC (CSAT/NPS), and cost to serve
Explore automation opportunities of these reports working with RPA
Lead or support operational projects (e.g., channel migrations, IVR/Chatbot refinements, new product launches, complaint reduction initiatives)
Run full project cadence: scope, requirements, risk log, timeline, stakeholder updates, UAT, go live readiness, and post implementation review
Partner with QA to calibrate scoring, close coaching loops, and drive improvements in soft skills, compliance, and resolution quality
Ensure adherence to regulatory, data privacy, and internal policy requirements
maintain audit ready evidence

Customer Service Specialist

Your mission: At Koala, our number one priority (right after making amazing prod...

Location

Australia , Sydney

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer service specialist (or similar) role within a call center environment
Exceptional customer service, active listening, and well developed verbal and written communication skills, together with a professional phone voice
Experience in a high-volume fast paced inbound and outbound phone environment
Great attitude and willingness to learn and progress in your career
Empathy is a must have
You love people and thrive on supporting them
Near perfect grammar, english written and verbal skills

Job Responsibility

Deliver high-class frontline customer service interactions and operations that meet or exceed our Customer Satisfaction targets
Engage with our customers across a number of platforms: live chat, phone, email, social media enquiries & onsite showroom
Responding to high volume customer enquiries, requests and communications
Proactively reach out to customers who have recently received their order, and engage to obtain feedback around their end-to-end experience
Process customer returns and warranties focusing on the customer service recovery paradox
Deliver contact centre services that achieve or exceed OKRs
Support the implementation of operational initiatives to continually improve the Customer Experience
Process tickets according to Koala’s protocols and processes
Identify opportunities to add value to every customer’s experience
Be proactive in your approach to solving customer problems and complaints

What we offer

Hybrid working - ~3 days back in the Alexandria Treehouse (office) and work from home
Generous time off - volunteer, parental, Koala life leave and more
Fully stocked kitchen with an emphasis on healthy local produce
Pet-friendly Treehouse
Free Koala products with ‘mates rates’ for your friends and fam
Access to Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support
Support for internal growth and career acceleration
BCorp Certified, WWF Partnership, volunteer days

Fulltime

New

Store Manager in Training

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Fredericksburg

Salary:

18.50 - 28.67 USD / Hour

CVS Health

Expiration Date

March 08, 2026

Requirements

Communicate well verbally and in writing to support and lead your team
Perform customer care duties to provide high levels of service
Execute merchandising strategies to support store sales growth
Manage the store inventory and assets to maintain profitability
Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program
Support your store as management team member and lead in a manner that is consistent with CVS values and policies
Engage your colleagues in support of the company's purpose of "helping people on their path to better health"
Be willing to accept promotion roles with the market that you work in
Willingness to accept a promotion to Store Manager role at any location in the designated market
Ability to transfer to other CVS Pharmacy stores located within the designated market

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost wellness screenings
No-cost tobacco cessation programs
No-cost weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

New

Staff Software Engineer - Developer Experience Automation

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Scottsdale, Arizona

Salary:

106605.00 - 284280.00 USD / Year

CVS Health

Expiration Date

April 30, 2026

Requirements

7+ years of experience in large-scale software development, including 2+ years of experience in a technical lead role
7+ years of experience with developing applications/web services and cloud-native apps using technologies like Java and React, Angular, Spring Boot, REST API, JPA, messaging and other tech stacks (open-source and proprietary)
5+ years of experience with agile development practices
2+ years of experience with developing Agentic AI applications using foundational LLMs in Python
2+ years of experience with relational database using technologies like PostgreSQL
Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

Job Responsibility

Own the end-to-end architecture of the AI-assisted access model, ensuring it is scalable, explainable, and auditable
Partner with data and security teams to validate signal quality and model outcomes
Establish clear APIs and automation workflows
Ensure the platform supports continuous access evaluation and lifecycle management
Embed auditability, explainability, and policy enforcement into the platform by design
Collaborate with security, risk, and compliance stakeholders to ensure governance requirements are met without sacrificing developer velocity
Function as a technical authority and mentor for junior engineers
Drive engineering best practices, design reviews, and architectural standards
Influence cross-team alignment across security, identity, platform, and developer experience organizations

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

New

Delivery Driver

As a Delivery Driver for Omnicare Pharmacy, you will deliver prescription orders...

Location

United States , Wando

Salary:

16.00 - 23.56 USD / Hour

CVS Health

Expiration Date

March 18, 2026

Requirements

High School Diploma or GED is required
Possess geographical knowledge of service area
Flexibility required Nights and Weekends
Current, valid driver’s license in the state at the level required for the vehicle’s operation
Ability to drive for long periods of time
Customer service orientation

Job Responsibility

Provide timely and accurate delivery of medication, equipment, products and/or supplies into long term care facilities or patient’s homes
Load products/materials
Responsible for vehicle maintenance and alerting management for maintenance issues
Maintain and full compliance with all Federal, State and Local laws and regulations
Maintain highest professional and ethical standards
Following all applicable government regulations including HIPAA to ensure patient confidentiality

What we offer

Competitive pay
Benefits starting 1st day of month following your start
Paid training
Fast track career progression with tuition reimbursement and utilizing our university partners, potentially a free higher education
Employee discount programs
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Parttime

New

Manager, Product Strategy and Design, Payor Solutions

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Boston

Salary:

66330.00 - 145860.00 USD / Year

CVS Health

Expiration Date

February 27, 2026

Requirements

5 + years of experience in product management/development, product operations & strategy, or product management within the healthcare space preferably at a health tech, tech-enabled provider, or Payor/PBM organization
5 + years of experience managing multiple projects and prioritizing work based on impact and team priorities
3+ years of experience developing analyses, presentations, and support materials to successfully drive product strategy decisions and deliver operational process change
3+ years of experience in strategic thinking including quantitative, analytical, and problem-solving skills
2 + years of making informed, data-driven decisions, with a strong emphasis on translating data insights into actionable strategies
Bachelor’s degree required
may consider comparable work experience

Job Responsibility

Independently leading dozens of partners across Product, Operations, Medical Affairs, Legal, Sales, Account Management, Data Science & Engineering, IT, Client Analytics to structure and execute on new product designs and enhancements
Partner with Marketing, Sales, and Account Management to commercialize our products and communicate product performance and our product roadmap
Build business cases to justify and prioritize product enhancements and design a measurement strategy to measure their impact
Define longitudinal patient journeys that meet engagement and clinical outcomes, write requirements, and then partner with Operations and Technical stakeholders to bring these experiences to life
Evaluate KPI and SLA performance, measuring product efficacy to formulate and subsequently deliver upon quality improvement plans
Leverage data-driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize enhancements
Conducting deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

!

Live Chat Specialist - Contact Centre

Randstad

Location:
Australia , Melbourne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 23, 2026

Expiration:
March 05, 2026

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Location:Australia , Melbourne

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Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:February 23, 2026

Expiration:March 05, 2026

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