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Live Chat & Digital Inbound Sales Advisor

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
Mexico , Guadalajara

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Hewlett Packard Enterprise (HPE) is providing expertise and experience to customers all around the globe to help them understand the value of data in multi-connected and data driven world. HPE transform businesses by connecting and protecting data and helping the customers with solving IT problems. Now more than ever, corporations need to move faster and adapt quickly to change. HPE brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations. HPE delivers as-a-service solutions in a pay-per-use model through our edge to cloud platform fully managed by you or by HPE including colocations, and your data center. With HPE, enterprise companies will be able to transform their cloud-native and non-cloud native applications, create essential data and speed insights for teams to use effectively, and free up one’s staff to better address other business needs. At HPE, we believe our success is based on the success of our customers.

Job Responsibility:

  • Understand customer requirements and provide guidance & support to new & existing corporate customers who visit HPE.com sites
  • Brainstorm with customers and HPE technical specialists to identify and develop solutions for customer’s business requirements
  • Articulate the company’s technology and product portfolio, positioning to both business and technical users
  • Provide assistance and guidance during the process by identifying customer’s requirements
  • Support the customer in defining their needs to recognize new business and lead generation opportunities
  • Use customer engagement tools (chat, e-mail, phones, web-forms) to interact and reach out to online customers
  • Provide SME support, in a professional manner, to customers within agreed time frames
  • Position HPE solutions to customers with professionalism and enthusiasm to generate leads
  • Comply with all HPE web standards, processes and tools
  • Actively participate in various internal technology forums and other technology sources to gather information on current products and position them to customers as and when required

Requirements:

  • 0-2 years experience supporting customers
  • Excellent communication and grammar skills (written and verbal)
  • Fluent in English
  • Excel - Intermediate level
  • Sales experience or customer service skills
  • Strong organizational, time management, and planning skills
  • Strong ability to multi-task and stay focused in high-pressure situations
  • Moderate knowledge and understanding of customer conversational experience principles
  • Basic knowledge of web or digital marketing principles

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Computer Literacy
  • Creativity
  • Critical Thinking
  • Customer Insights
  • Data Analysis Management
  • Data Collection Management
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Intellectual Curiosity
  • Long Term Planning
  • Managing Ambiguity
  • Market Analysis
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
August 07, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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