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Live Chat & Digital Inbound Sales Advisor

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
Romania, Bucharest

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Category:
Marketing, Digital Marketing, SEO, SEM

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Contract Type:
Employment contract

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Salary:

Not provided
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Job offer has expired

Job Description:

HPE is providing expertise and experience to customers all around the globe to help them understand the value of data in multi-connected and data driven world. HPE transform businesses by connecting and protecting data and helping the customers with solving IT problems. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Responsibility:

  • Brainstorm with customers and HPE technical specialists to identify and develop solutions for customer’s business requirements
  • Being able to articulate the company’s technology and product portfolio, positioning to both business and technical users
  • Engaged in a presale’s technical consultancy and advisory role, the consultant will provide assistance and guidance during the process by identifying customer’s requirements
  • Support the customer in defining their needs to recognize new business and lead generation opportunities
  • Use customer engagement tools (chat, e-mail, phones, web-forms) to interact and reach out to online customers
  • Provide SME support, in a professional manner, to customers within agreed time frames
  • Position HPE solutions to customers with professionalism and enthusiasm to generate leads
  • Comply with all HPE web standards, processes and tools
  • Actively participate in various internal technology forums and other technology sources to gather information on current products and position them to customers as and when required

Requirements:

  • Excellent communication and grammar skills (written and verbal)
  • Fluent in English
  • Sales experience or customer service skills
  • Strong organizational, time management, and planning skills
  • Strong ability to multi-task and stay focused in high-pressure situations
  • Moderate knowledge and understanding of customer conversational experience principles
  • Basic knowledge of web or digital marketing principles

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Computer Literacy
  • Critical Thinking
  • Customer Insights
  • Data Analysis Management
  • Data Collection Management
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Intellectual Curiosity
  • Long Term Planning
  • Managing Ambiguity
  • Market Analysis
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Diversity, Inclusion & Belonging

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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