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List Caller/Usher

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Brook-St Hiredonline

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Location:
United Kingdom , City of Westminster

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.59 GBP / Hour
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Job Description:

We are recruiting on behalf of HM Courts & Tribunals Service (HMCTS) for a key front-facing position within a busy Magistrates' Court. This is a dual-role position combining customer service and courtroom responsibilities. You will support the public with enquiries while also working inside the courtroom as a List Caller, announcing cases and assisting with proceedings. This role is ideal for someone who is confident, organised, and comfortable speaking in a formal environment.

Job Responsibility:

  • Supporting members of the public at the counter and over the phone
  • Providing clear guidance to court users
  • Preparing court lists and setting up courtrooms
  • Calling and announcing cases in court
  • Checking in defendants, solicitors, and witnesses
  • Escorting and swearing in witnesses and interpreters
  • Booking interpreters and processing timesheets
  • General administrative duties and data entry

Requirements:

  • Strong customer service experience
  • Reliable and punctual- ready to prepare courts before hearings commence
  • Confidence in public speaking or presenting
  • Excellent communication skills
  • Standard Admin skills, written and verbal communication
  • Good IT skills (including Excel)
  • Organised, reliable, and detail-focused
  • Ability to stay calm in a busy, high-pressure environment
What we offer:
  • pension
  • holiday pay

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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