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The Issue Management team member will report to GLRM's Head of Policy, Procedures, and Issue Management and will be responsible for collaborating with partner resources from 1LoD businesses and functional risk and control teams, and front-line process owners to ensure policies, execution of work drive deep and consistent root cause analysis, across GLRM and remediation that measurably improves the control environment over time. This includes identifying issue trends to support broader remediation efforts, where applicable. An initial focus will be on high-severity issues that requires urgent remediation. Over time, Business-as-Usual (BAU) control issues will be the primary focus. The successful candidate will interact directly with members of Global Liquidity Risk Management, Treasury Risk Management, Regional and Country Risk Managers, Treasury, and business teams, with exposure to senior management.
Job Responsibility:
Manage an effective GLRM wide end-to-end issue management program, including robust root cause analysis, timely remediation, and effective ongoing governance and reporting
Enhance and maintain relevant policies that support consistent execution of root cause analyses using best practice techniques
Ensure timely and efficient execution of issue management projects resulting in high-quality output
Serve as a point for escalation to solve project delays or other challenges
Act as an agent of change for enacting a strong risk and control culture within Citi
Review and challenge the comprehensiveness and quality of issue management output from teams, providing strategic input where needed
Escalate issues on program structure and scope, or significant remediation issues as needed, to senior management
Participate in the development of the Liquidity Policy and Procedures and second line risk management processes
Produce presentation materials and present analysis to senior management and regulators
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Requirements:
A minimum of 3-5 years of experience at a global financial institution
Demonstrated experience in effective ongoing program management, including continuous program improvement over time
Knowledge of, and experience with, root cause analysis techniques and other components of an effective issue management program
Good understanding of a broad range of financial services products/services and end-to-end processes, including technology and operations functions
Capable of driving outcomes independently and escalating issues as encountered in a timely manner
Knowledge of and experience with financial services control environments and business processes
Ability to collaborate effectively while also providing constructive challenge to status quo thinking
Attention to detail and accuracy are essential
Solid Microsoft Excel and general Microsoft Office skills
Quick learner with excellent communication skills, team orientation, and ability to work with counterparts in different areas of organization