CrawlJobs Logo

Linux Support Engineer

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Philadelphia

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a highly skilled Linux Support Engineer to support Distributed Access Architecture (DAA) platform operations, with a focus on vCMTS and RPHY systems. This role supports a nationwide, mission‑critical production environment and requires strong hands‑on experience with Linux/server operations, automation (Ansible), and core routing protocols (BGP and OSPF). This is a true platform operations role—not just scripting or surface‑level networking. Candidates must be able to demonstrate working knowledge of routing protocols, troubleshoot real production issues, and operate confidently in a 24x7 environment.

Job Responsibility:

  • Operate and support vCMTS and RPHY platforms following established operational processes
  • Support DAA platform stand‑up, including software installation, system configuration, and lifecycle maintenance
  • Perform system and network change implementations including: Platform upgrades
  • Risk management
  • RMA activities
  • Automation via scripting
  • Actively participate in incident mitigation for production vCMTS environments
  • Identify recurring service issues and trends
  • partner with development teams to implement long‑term corrective solutions
  • Participate in a 24x7 on‑call rotation, including nights, weekends, and holidays
  • Work closely with product and project management teams to operationalize new platforms and features
  • Partner with regional engineering teams to improve platform reliability and build operational automation
  • Support problem management efforts across network, system, and platform layers

Requirements:

  • 3+ years of production operations experience in a 24x7 environment
  • Strong, hands‑on experience with Unix/Linux server environments
  • Strong experience with automation and configuration management, including: Ansible (required)
  • Scripting in Python and/or Bash
  • Demonstrable understanding of core routing protocols, including: BGP (route advertisement, peering, failure scenarios)
  • OSPF (areas, metrics, convergence behavior)
  • Proven experience with network troubleshooting and configuration in production environments
  • Experience working with network devices from vendors such as: Juniper
  • Arista
  • Cisco
  • Strong experience troubleshooting server hardware and operating system issues
  • Ability to analyze incidents across system, network, and application layers
  • Comfortable working in fast‑paced, high‑availability operations environments
  • Willingness and ability to participate in after‑hours on‑call rotation, including weekends and holidays
  • Ability to clearly explain networking fundamentals (including BGP and OSPF) during technical discussions
  • Strong troubleshooting mindset with attention to root‑cause analysis and long‑term stability

Nice to have:

  • Experience supporting DAA or cable access network architectures
  • Experience with vCMTS and RPHY platforms
  • Experience with: Kubernetes
  • Jenkins
  • Git
  • Experience defining, implementing, and monitoring IT services
  • Exposure to new product integration and platform launches
  • Networking certifications such as CCNA or JNCIA (preferred, not required)
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 26, 2026

Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Linux Support Engineer

Senior Linux Technical Support Engineer

As a Senior Linux Technical Support Engineer, you will be responsible for provid...
Location
Location
India , Pune
Salary
Salary:
Not provided
everseen.ai Logo
Everseen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency with Linux command-line tools and utilities
  • Basic knowledge of ticketing tools (Jira, ServiceNow)
  • Hands-on experience using Git for version control
  • Working knowledge of containerization tools (Docker, Podman, container)
  • Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
  • Familiarity with configuration management and automation using Ansible
  • Awareness of monitoring and visualization tools (Prometheus, Grafana)
  • Strong problem-solving and troubleshooting skills
  • Effective communication and interpersonal abilities
  • Team-oriented mindset with adaptability to shifting priorities
Job Responsibility
Job Responsibility
  • Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
  • Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
  • Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
  • Assist in the installation, configuration, and maintenance of Linux-based software applications
  • Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
  • Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
  • Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved
  • Fulltime
Read More
Arrow Right

Senior Linux System Administrator - Support Engineer

Senior Linux System Administrator/System Support Engineer with expertise support...
Location
Location
Australia , Canberra
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
  • At least 5 years of hands-on experience managing Linux systems in production environments, including HPC systems
  • Expertise in Linux/Unix operating systems, parallel file systems (Lustre, GPFS), and networking technologies
  • Proficiency in scripting/programming languages (Bash, Python, Perl, C++)
  • Experience with automation/configuration management tools (Ansible, Puppet, Chef, Terraform)
  • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, firewalls, VPNs)
  • Familiarity with monitoring/logging tools (Nagios, Grafana, ELK Stack)
  • Experience with containerization technologies (Docker, Kubernetes)
  • Excellent problem-solving, analytical, and communication skills
  • Demonstrated ability to work independently in multi-technology environments and collaborate across teams
Job Responsibility
Job Responsibility
  • Deploy, configure, maintain, and troubleshoot Linux servers (Red Hat, CentOS, Ubuntu, or others) across physical, virtual, and cloud environments
  • Support, maintain, and optimize HPC systems, including installation, servicing, and advanced technical troubleshooting of hardware/software and parallel file systems
  • Monitor system performance, availability, and security using industry-standard tools and practices
  • Plan and execute upgrades, patches, enhancements, and migrations to ensure systems are current, secure, and optimized
  • Automate system administration tasks using scripting languages and configuration management tools
  • Implement and maintain backup/recovery strategies, disaster recovery plans, and system documentation
  • Collaborate with development, network, and security teams to support application deployments and troubleshoot issues
  • Provide technical consulting, mentoring, and guidance to junior team members
  • Ensure compliance with strict security protocols in sensitive environments
  • Participate in on-call rotation and respond to system incidents and outages
What we offer
What we offer
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • Retirement plan options
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Support Engineer

We’re a global team of over 400 people, working together to push the boundaries ...
Location
Location
United States , Austin
Salary
Salary:
Not provided
aiven.io Logo
Aiven Deutschland GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-7 years of experience working as Support Engineer/Testing/Specialist at a SaaS or software company
  • Experience with open-source databases and technologies such as PostgreSQL, MySQL, Redis, and/or other technologies like Kafka, OpenSearch, Cassandra, and Grafana
  • Strong Linux and Networking skills as an administrator or Support Engineer
  • Excellent communication skills, with the ability to connect with users, adjust the tone and deliver personalized support
  • Critical thinking that prioritizes client needs and perspectives
  • Strong written and verbal communication skills, with the ability to clearly articulate root cause analysis to diverse stakeholders
  • Knowledge of distributed systems, and the ability to read and write SQL
  • Previous use of Zendesk, Slack, ServiceCloud, Google, Jira, Zendesk, Intercom, and/or Github
  • Experience in public clouds (AWS, Google, Azure) across compute, storage, networking, and security
  • A take charge attitude, technically curious, detail-driven, yet goal-oriented and focused on delivering results
Job Responsibility
Job Responsibility
  • Deliver exceptional customer service within SLAs
  • Develop deep expertise in our Aiven Platform and Aiven Services
  • Apply your experience with open-source databases and technologies
  • Troubleshoot complex issues, especially in Linux environments, public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups
  • Identify trends in customer feedback, report and suggest improvements
  • Help evolve and develop our support processes and tooling
  • Create and refine Runbooks and Playbooks from previously encountered issues, streamlining future resolution processes and fostering knowledge sharing
  • Research and report product malfunctions in order to expedite the resolution process ensuring optimal customer outcomes
  • Collaborate with cross-functional teams, including Documentation, Product, Sales, and Engineering
  • Engage with customers and teams via various channels, working collaboratively via ticketing system, email, chat and occasionally by phone or remote sessions to diagnose and resolve customer issues
What we offer
What we offer
  • Participate in Aiven’s equity plan
  • Hybrid work policy
  • Get the equipment you need to set yourself up for success
  • Real employer support (use one of our learning platforms, annual learning budget, and more)
  • Holistic wellbeing support through our global Employee Assistance Program
  • Extensive Occupational Health Care, Dental Care, as well as sports, culture, massage, commute and lunch benefits
  • Finnish Language lessons
  • Monthly office breakfast
  • Statutory accident insurance
  • Fulltime
Read More
Arrow Right

Customer Support Engineer

Customer Support Engineer is customer-centric and focused on providing applicati...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a similar discipline
  • 3-5 years experience in a similar role with hands-on experience with Linux systems (Ubuntu preferred), Docker, TCP/IP networking (TCP, UDP, HTTP, multicast, DNS)
  • Experience with cloud networking (AWS, Azure, GCP) is a plus
  • Moderate knowledge and/or a strong desire to learn content distribution technologies as CDN, streaming technologies (e.g., HLS, DASH), multicast, catching technologies, and media formats (e.g., audio/video codecs, metadata, DRM)
  • Soft skills: communication, empathy, and patience
Job Responsibility
Job Responsibility
  • Provide technical support for all Siden customers
  • Troubleshoot and resolve issues by communicating with our customer support organization and partners to understand, document, and analyze all available data related to technical support issues
  • Develop expertise in all Siden dashboard tools and detailed analytics
  • Use data to analyze, troubleshoot, and explain issues
  • Act as the primary point of contact and provide subject matter expertise for support escalations and ensure timely resolution
  • Monitor system performance, proactively identify potential issues, and work to prevent downtime
  • Create and maintain documentation, including troubleshooting guides, FAQs, and best practices for customers
  • Assist in onboarding new customers and providing training on platform features and tools
  • Stay up to date on industry trends, emerging technologies, and customer needs to continuously enhance support quality
  • Collaborate with engineering, product, and SRE teams to address customer feedback and implement solutions
  • Fulltime
Read More
Arrow Right

Application Support Engineer

We're seeking a skilled Service Support Engineer to provide technical assistance...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Linux
  • Docker
  • L2 support
  • 3–4 years of hands-on Java based tech support/service experience
  • Good knowledge of Windows/Linux OS
  • Experience with ticketing tools (e.g., Jira, ServiceNow, Constellation, Confluence etc.)
  • Excellent communication and problem-solving skills
  • Ability to handle pressure and multitask efficiently
Job Responsibility
Job Responsibility
  • Provide Level 2 support for technical issues
  • Monitor and manage tickets, ensuring SLA compliance
  • Document solutions and contribute to the knowledge base
  • Product / release deployments, upgrades, and user training
  • Collaborate with internal teams / Vendors for issue resolution and process improvement
  • Fulltime
Read More
Arrow Right

IT Support Engineer

At Bosch, we shape the future by inventing high-quality technologies and service...
Location
Location
Poland , Warszawa
Salary
Salary:
Not provided
https://www.bosch.pl/ Logo
Robert Bosch Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent in Computer Science, Engineering, Information Systems, or a related discipline
  • Several years of experience in IT user support (Helpdesk, Hotline, L2-Support)
  • Pleasure and experience in dealing with users
  • Experience with automation of tasks with scripts (Bash, Python, other)
  • Experience in administration of Linux based servers
  • Experience with parallel libraries (MPI) and compilers
Job Responsibility
Job Responsibility
  • Work in the area of the software engineering tools/products portfolio
  • Responsible for management and administration of High Performance Computing infrastructure
  • Responsible for administration and support of applications running on the infrastructure
  • Close collaboration with DevOps and operation teams of HPC service
  • Responsibility for ensuring availability and safety of services provided
What we offer
What we offer
  • Competitive salary + annual bonus
  • Hybrid work with flexible working hours
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • Ongoing development opportunities in a multinational environment
  • Broad access to professional trainings (incl. language courses), conferences and webinars
  • Private medical care and life insurance
  • Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
  • Prepaid Lunch Card
  • Fulltime
Read More
Arrow Right

Customer Support Engineers (SI)

Customer-centric and application-oriented role. Primary responsibility is custom...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Computer Science, Engineering or a similar discipline
  • 3-5 years experience in a similar role with hands-on experience with Linux systems (Ubuntu preferred), Docker, TCP/IP networking (TCP, UDP, HTTP, multicast, DNS)
  • Experience with cloud networking (AWS, Azure, GCP) is a plus
  • Moderate knowledge and/or a strong desire to learn content distribution technologies such as CDN, streaming technologies (e.g., HLS, DASH), multicast, caching technologies, and media formats (e.g., audio/video codecs, metadata, DRM)
  • Strong communication skills
  • Soft skills: communication, empathy, patience
Job Responsibility
Job Responsibility
  • Provide technical support for all Siden customers
  • Troubleshoot and resolve issues by communicating with our customer’s support organizations and partners
  • Develop expertise in all Siden dashboard tools and detailed analytics
  • Use data to analyze, troubleshoot and explain issues
  • Act as the primary point of contact and provide subject matter expertise for support escalations
  • SME on Siden technology and how it interoperates with 3rd party technologies
  • Monitor system performance, proactively identify potential issues, and work to prevent downtime
  • Create and maintain documentation, including troubleshooting guides, FAQs, and best practices
  • Assist in onboarding new customers and providing training on platform features and tools
  • Stay up-to-date on industry trends, emerging technologies, and customer needs
What we offer
What we offer
  • Commitment to providing continuous employment
  • People first policy
  • Goal to keep employees safe
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

The Technical Support Engineer provides 1st and 2nd level support to Dedrone by ...
Location
Location
United States , Mesa; Sterling
Salary
Salary:
Not provided
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science or a related field, or 5+ years relevant work experience preferred
  • Previous practical work experience in the field of customer support
  • Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
  • Very good knowledge in networks and Linux
  • Strong sense of ownership and urgency
  • Ability to work well in a team and enjoy knowledge sharing
  • Excellent communication skills with the ability to provide advice to non-technically aware customers
  • Willing and able to travel
  • Good knowledge about consumer UAV protocols and standards
  • Basic knowledge and understanding of RF technology
Job Responsibility
Job Responsibility
  • Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
  • Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
  • Research and identify solutions to resolve software and hardware issues
  • Diagnosing and troubleshoot technical issues, including account setup and network configuration
  • Take ownership of customer issues reported and seeing problems through to resolution
  • Track internal and external requests and technical issues to resolution, within agreed time limits
  • Update, maintain and monitor our customer systems as a full service
  • Ensure all requests and issues are properly logged
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in form of notes and manuals
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy