Line Support Technician Job at PLANET RECRUITMENT SERVICES LTD (Abingdon)

Line Support Technician

We are recruiting for a Line Support Technician to join a busy manufacturing and...

Location

United Kingdom , Abingdon

Salary:

30000.00 - 31000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Previous experience within a manufacturing, production, engineering, or technical environment
Strong fault-finding and problem-solving skills
Ability to read and interpret technical drawings, schematics, or engineering documentation
Good understanding of electrical, electronic, or electro-mechanical systems
Experience working with production equipment, testing processes, or maintenance activities
Strong attention to detail and commitment to quality
Excellent communication and organisational skills
Competent with Microsoft Office and general computer systems
Engineering qualification desirable but not essential for candidates with relevant experience

Job Responsibility

Provide technical support to production and manufacturing teams
Diagnose and resolve faults on products, equipment, and manufacturing processes
Investigate production issues and support root cause analysis activities
Carry out maintenance, calibration, and repair of production equipment
Monitor and analyse production data to identify trends and opportunities for improvement
Support continuous improvement projects aimed at increasing efficiency, quality, and reliability
Assist with the introduction of new products, equipment, and manufacturing processes
Produce technical reports and maintain accurate documentation
Support and share knowledge with colleagues across the production environment
Ensure compliance with health, safety, and quality standards at all times

What we offer

Competitive Salary + Benefits

Fulltime

2nd Line Support Technician

As a 2nd Line Support Technician you will play a critical role in our IT support...

Location

United Kingdom , Gateshead

Salary:

29252.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Job Responsibility

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

What we offer

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Fulltime

1st/2nd Line It Support Technician

Our client is a forward-thinking Managed Service Provider who due to natural gro...

Location

United Kingdom , Harwell, Oxford

Salary:

25000.00 - 30000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Excellent communication and interpersonal skills, and enthusiastic about helping others
Proven experience as a Technical Support Specialist or similar L1/L2 support role
Proficiency in both Windows and MacOS environments
Good knowledge of Microsoft 365 applications
Exposure to Microsoft Administrative tools
Basic understanding of networking principles and troubleshooting
Desire to learn new skills, acquire knowledge, and to become more technically proficient

Job Responsibility

Provide first and second-level technical support to a variety of clients
Support users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction
Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues
Respond to and resolve technical support tickets in a timely manner

Fulltime

Iot 1st Line Service Support Technician

We are seeking an IOT First Line Service Support Technician to provide reliable,...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Basic working knowledge of Linux/UNIX environments and command-line interfaces across any distribution
Familiar with Oracle Databases and able to perform basic SQL operations
Foundational understanding of IP networking, telecom architectures, and protocols such as SMPP, RADIUS/DIAMETER, and SS7 signalling
Experienced in using monitoring and ticketing tools within a technical support or operations environment
Comfortable working in a 24/7 support model and managing multiple incidents with a structured, customer-focused approach
A clear and confident communicator, fluent in both written and spoken English, with the ability to explain technical information effectively

Job Responsibility

Monitor, analyse, and troubleshoot hardware and software systems using approved monitoring and diagnostic tools
Provide 24/7 technical support, gathering and validating information from customers and monitoring platforms to resolve incidents efficiently
Maintain the operational stability, availability, and performance of IoT customer infrastructure and supported IT and telecom services
Modify and adapt existing software solutions, where applicable, following validation with relevant technical teams, to improve performance and service quality
Communicate clearly with customers regarding service-impacting events, alarms, and incidents through agreed communication channels
Collaborate with internal technical teams by sharing investigation findings, root cause analysis, and improvement recommendations
Contribute to the resolution of complex technical incidents, including those related to software defects, ensuring improved customer outcomes
Work in line with operational agreements and consistently meet defined service performance indicators such as response time, resolution speed, and quality metrics
Support continuous improvement initiatives by optimising existing processes and working methods

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

First-line IT Support Technician

We are seeking a part-time First Line IT Support Technician for one of Sweden’s ...

Location

Sweden , Stockholm

Salary:

Not provided

Academic Work

Expiration Date

Until further notice

Requirements

Current post-secondary student (preferably within IT/Technology)
Previous office experience demonstrating professional maturity
Fluent in English, both written and spoken
Basic understanding of IT concepts, software development workflows, and SaaS environments
Experience in helpdesk or first-line IT support
Flexibility to adjust working hours based on operational needs

Job Responsibility

Provide first-line IT support and manage ticket resolution
Offer technical and audio-video support for office events and town hall meetings
Reinstall, refurbish and prepare laptops for new users
Procure, unpack and assemble IT hardware
Conduct IT introduction sessions for new hires
Perform data cleanup in internal IT systems
Support all-hands meetings with technical setup, including microphones and screens

What we offer

A dynamic work environment at a groundbreaking AI company and a unique opportunity to contribute to their hyper-growth journey
Potential for full-time summer employment for the right person

Parttime

IoT 1st Line Service Support Technician

You will provide the maintenance of the hardware and software IT systems for Vod...

Location

Romania , Iasi

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimal knowledge in Telecom on the following technologies: Core Telecom Network (2G/3G/4G) and IP networks
Network architecture knowledge: Circuit Switch
Packet Switch
Knowledge of protocols GTP, IP
Experience in monitoring and ticketing software
Minimal knowledge in Linux/UNIX, CLI, any distribution
Fluent in both written and verbal English

Job Responsibility

Perform monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, by using available tools
Provide 24h/24h technical support, gathers all the required information from the customer or monitoring systems in order to solve all the hardware and software functional incidents
For some of the delivered solutions, modifies and adapts the existing software solutions, after validating with other technical teams, for a better performance and customer experience
Provide technical information to customers about service affecting events and alarms, using the agreed means of communication
Collaborates with other technical teams by analysing information gathered from customers and/or performance-monitoring systems and transmitting the investigation results and proposed solutions/recommendations to said teams in order to change and adapt the existing software
Works in compliance with the operational agreements and fulfils the key performance indicators of the service (speed, response time, error rate)

Telecommunications Technician - Radio Access Network (First Line Support)

We are seeking a Telecommunications Technician – Radio Access Network (First Lin...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Hold a bachelor’s degree in Telecommunications or a related discipline
Bring 5–8 years of experience in telecommunications network operations or a similar role
Have working knowledge of GSM, UMTS, LTE, 5G and radio access network technologies
Are familiar with network elements such as RBS, BSC, RNC, SGSN, site infrastructure and transmission technologies including PDH, SDH, Metro Ethernet and IP
Understand ITIL-based Incident Management practices
Communicate technical information clearly to both technical and non-technical audiences
Remain effective under pressure, including during high-impact incidents and crisis situations
Are comfortable working in a shift-based, 24x7 operational environment
Demonstrate collaboration, influencing and negotiation skills when working with internal and external stakeholders
Possess good written and spoken English skills

Job Responsibility

Perform NOC shift activities in line with defined operational routines and processes
Monitor network alarms and events proactively to detect incidents within agreed SLAs
Correlate alarms and events to identify incidents and ensure accurate registration and tracking
Manage the full incident lifecycle from detection through to resolution and closure
Diagnose and troubleshoot network faults, resolving issues remotely where possible or dispatching to appropriate second-line teams or external partners
Execute defined escalation procedures based on incident impact, priority and severity
Coordinate with field technicians to support on-site fault detection and resolution activities
Dispatch incidents to suppliers covering transmission, leased lines, power and other in-scope services
Perform periodic follow-ups on active alarms, incidents and open trouble tickets
Support service desk activities, including call handling, email and ticket-based communications

What we offer

Exposure to a large-scale, multi-technology telecom network environment
Opportunities to work with global teams, partners and suppliers across Vodafone
Hands-on involvement in critical network operations and service assurance activities
A collaborative and inclusive workplace that values trust, simplicity and continuous improvement
The chance to contribute directly to customer experience through network reliability

Fulltime

It Support Technician (Junior)

We are looking for an IT Support Technician to join our Nuneaton-based IT team. ...

Location

United Kingdom , Nuneaton

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Some exposure to IT support, service desk, troubleshooting or hands-on technology — this could be through work experience, an apprenticeship, college course, certifications, home labs or personal projects.
Genuine interest in technology and a proactive approach to learning, with evidence of self-development such as CompTIA, Cisco, Microsoft, networking/security courses or practical tech experimentation.
Comfortable providing first-line support to colleagues face to face, with a friendly, helpful and approachable style.
Willingness to travel to London approximately once a month and as required (all travel expenses covered).

Job Responsibility

Deliver day-to-day IT support for Nuneaton factory, warehouse, and office users onsite, and for London office and work-from-home users remotely.
Support the Head of IT and IT Operations Team Leader in delivering planned IT projects.
Manage onsite IT requirements outside the scope of third-party support, including: Installing, moving, and modifying onsite equipment.
Supporting Nuneaton Factory and Warehouse IT hardware and infrastructure.
Supporting handheld devices, printers, and production line, packing, warehousing, and dispatch equipment.
Handling patching and network setup.
Acting as skilled “remote hands” for third-party providers when required.
Act as a point of contact for third-party partners and internal users to: Log, manage, and track support tickets using ManageEngine Service Desk Plus.
Monitor and chase ticket resolution.
Assist in scheduling support activities and onsite visits.

What we offer

All travel expenses covered for London visits.

Fulltime

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Line Support Technician

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