Lindberg Customer Consultant Job at Groupe Kering (Aarhus)

Job Description

At LINDBERG, we are not just creating eyewear; we are revolutionizing eyewear design through innovation, craftsmanship, and a relentless pursuit of perfection. With a heritage that blends Danish design principles with cutting-edge technology, our team is dedicated to redefining what eyewear can be. This unique mindset has led to our signature brand of lightweight and minimalistic glasses. LINDBERG is part of Kering Eyewear, which belongs to the global luxury group Kering. Kering Eyewear designs, develops, and distributes eyewear for a complete and well-balanced portfolio of Luxury, Fashion, and Lifestyle brands. We are currently seeking a Customer Consultant to join our Customer Service team in Aarhus, Denmark. In this role, you will operate in a dynamic B2B environment, supporting our customer network across European markets for the entire Kering Eyewear brands portfolio. You will collaborate closely with colleagues across different locations, working in synergy with the Italian Customer Service Hub, to deliver a seamless and high-quality customer experience. As a key point of contact, you will play an important role in strengthening customer relationships, ensuring operational excellence, and contributing proactively to business growth.

Job Responsibility

Manage the end-to-end order flow in line with agreed trade terms
Handle customer inquiries via phone, email, and digital channels
Support customers with technical information and order-related queries
Manage and resolve customer complaints in a professional and efficient fashion
Proactively monitor and follow up on customer requests and open CRM cases
Ensure accurate tracking of relevant information across all systems in line with internal procedures
Provide product knowledge and brand storytelling to customers as needed
Collaborate with Sales teams and internal stakeholders
Identify and escalate priority issues as needed
Take a proactive approach to improve service and identify business opportunities

Requirements

Fluent in Danish and English (both mandatory)
Proficiency in at least one additional European language of a strong advantage (e.g. German, Italian, French, Spanish, Portuguese)
Experience in customer service within a B2B environment is preferred
Strong written and verbal communication skills
Customer-oriented with a positive, service-minded attitude
Structured, adaptable, and able to prioritize tasks effectively in a fast-paced environment
A team player with a proactive, solution-oriented mindset
Comfortable working with ERP and CRM systems (e.g., SAP, Dynamics, or similar is a plus)
Interest in or passion for design, luxury or eyewear of advantage
Demonstrates AI literacy and the ability to responsibly leverage AI tools to enhance effectiveness and decision-making, while applying critical thinking and sound judgment

Nice to have

Experience in customer service within a B2B environment is preferred
Comfortable working with ERP and CRM systems (e.g., SAP, Dynamics, or similar is a plus)
Interest in or passion for design, luxury or eyewear of advantage
Demonstrates AI literacy and the ability to responsibly leverage AI tools to enhance effectiveness and decision-making, while applying critical thinking and sound judgment

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Lindberg Customer Consultant

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