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Lift Experience Team Member

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Vail Resorts

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Location:
Canada , Whistler

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

20.00 CAD / Hour
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Job Description:

As a Lift Experience Team Member, you’ll be at the heart of the mountain experience—welcoming guests, ensuring their safety, and helping them access world-class terrain with ease and enthusiasm. Whether you're scanning tickets or operating lifts, you’ll play a key role in delivering exceptional service and maintaining the integrity of our products. In the lift maze, you’ll greet guests with a smile and validate their access. As a Lift Operator, you’ll safely operate multi-million-dollar machinery while ensuring smooth and efficient travel for guests and teammates alike.

Job Responsibility:

  • Positions available include Scanners and Operators for both valley and learning area locations. You will be mainly Scanning or Operating Gondolas and Carpets
  • Provide exceptional guest service by offering helpful information and assistance with a friendly attitude
  • Validate lift tickets to ensure each guest has a valid product before boarding
  • Collaborate with other teams to manage lift lines safely and load lifts efficiently
  • Maintain and secure departmental equipment such as scanning devices
  • Promptly escalate any issues to leadership, including safety concerns or ticketing problems
  • Monitor passenger safety continuously while offering guidance during the loading and unloading on the Gondolas and Carpets
  • Report any repair or maintenance needs to the alpine office dispatch proactively
  • Partner with the Lift Maintenance team to understand proper operation procedures for Gondolas and Carpets in your zone
  • Follow emergency protocols when necessary, including contacting Patrol
  • Adhere to all company and departmental policies and procedures
  • Keep lift shacks and work areas clean and safe
  • remove trash as needed
  • Perform other duties as assigned

Requirements:

  • Must be able to communicate fluently in English
  • Ability to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces
  • May need to provide some of their own gear
  • Adherence to safety standards and procedures
  • No experience is necessary, we train all lift operators (including returnees)
  • Must be able to make quick decisions/use considerable judgment regarding safety as well as multitask and anticipate issues
  • Must be physically capable of assisting guests while loading lifts
  • may lift up to 40 lbs
  • Must be able to work weekends and holidays as needed
  • Must be able to handle high guest volumes in a professional manner
  • Must be willing to perform alternate functions from time to time, both within and outside of the assigned area, particularly during peak periods such as holiday weekends
What we offer:
  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance
  • Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Additional Information:

Job Posted:
December 29, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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