CrawlJobs Logo
AvantStay Logo AvantStay · Hospitality and Tourism

Lifestyle & Owner Relations Manager

United States, Miami Employment contract 70000.00 - 80000.00 USD / Year · Job Posted June 03, 2026
Apply Position
Job Link Share

Job Description

Nexo Residences Miami Beach is a luxury residential and hospitality property designed for modern travelers and owners seeking a high-touch experience. The property blends elevated accommodations, resort-style amenities, and curated lifestyle programming in the heart of Miami. We are seeking a polished hospitality professional to lead the lifestyle experience at Nexo Residences while serving as a trusted onsite relationship manager for owners. The Lifestyle & Owner Relations Manager will shape the onsite experience at Nexo Residences. This role combines luxury hospitality, concierge services, event programming, partnership development, and owner relations into one highly visible position. This person will act as the face of the lifestyle experience onsite. They will create memorable programming, build local partnerships, coordinate exclusive guest perks, and maintain strong relationships with owners. The ideal candidate is polished, connected, organized, and thrives in a luxury hospitality environment. This role also requires a hospitality professional with a strong sales mindset. The Lifestyle & Owner Relations Manager will actively identify opportunities to enhance revenue, strengthen partnerships, support group business, and showcase the property to prospective guests, partners, and owners. They should be comfortable serving as an ambassador for Nexo Residences and AvantStay while helping drive awareness and engagement within the local community.

Job Responsibility

  • Curate weekly and monthly onsite programming for guests and owners
  • Coordinate events such as wellness classes, cocktail hours, chef experiences, networking events, beach activations, and local collaborations
  • Create a hospitality experience that feels personalized and exclusive
  • Act as a high-touch concierge resource for guests during their stay
  • Anticipate guest needs and proactively enhance the experience
  • Work closely with local vendors and operators to deliver premium experiences
  • Build and maintain relationships with restaurants, fitness studios, nightlife venues, spas, beach clubs, retailers, and experience providers throughout Miami
  • Develop exclusive guest perks and VIP offerings through local partnerships
  • Curate and manage the Nexo Guest Passport program, including discounts, preferred access, and local experiences
  • Coordinate production and ongoing updates of guest-facing partnership materials and guides
  • Continuously identify new opportunities that elevate the guest experience and brand presence
  • Serve as an onsite relationship manager for owners
  • Assist owners with questions regarding operations, performance, reservations, and guest experience
  • Help facilitate communication between owners and AvantStay teams
  • Monitor owner requests and ensure timely follow-up
  • Build trust and long-term relationships with a high-profile ownership group
  • Share operational insights and help create a seamless ownership experience
  • Work in tandem with the Operations Manager to ensure smooth daily execution
  • Coordinate event logistics with onsite teams and vendors
  • Maintain high service standards across all guest touchpoints
  • Support special projects and property activations as needed

Requirements

  • 3+ years of experience in luxury hospitality, events, partnerships, concierge services, lifestyle programming, or owner relations
  • Strong knowledge of Miami hospitality, nightlife, dining, wellness, and cultural scene
  • Existing local relationships and vendor connections strongly preferred
  • Exceptional communication and relationship-building skills
  • Highly organized with strong attention to detail
  • Comfortable working with high-profile guests and owners
  • Ability to multitask in a fast-paced hospitality environment
  • Experience in hotels, luxury residential, private clubs, or lifestyle brands preferred

What we offer

  • Generous company-sponsored insurance (medical, dental, vision, life, etc.)
  • Flexible paid time off
  • Complimentary and discounted stays at AvantStay properties
  • Pre-tax retirement savings plans offered via Betterment
  • Paid parental leave
  • Fitness reimbursement
  • Cell phone reimbursement
  • Mileage reimbursement
AvantStay - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Lifestyle & Owner Relations Manager

8 matching positions

General Manager

Functions as the primary strategic business leader of the property with responsi...
Location
Location
Indonesia , Seminyak, Bali
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area
  • Strong foundation in luxury hospitality across Asia Pacific
  • Ideally with experience leading resort environments
  • Understands the nuances of lifestyle luxury—balancing creativity with operational excellence
  • Brings a modern, guest‑centric approach to service
  • Inspires teams through authenticity and vision
  • Elevates the property’s cultural relevance
Job Responsibility
Job Responsibility
  • Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation
  • Verifies implementation of service strategy and initiatives
  • Holds property leadership team accountable for strategy execution
  • Guides individual professional development
  • Verifies that sales engines are leveraged
  • Initiates independent and proactive sales activities
  • Builds owner loyalty through proactive communication
  • Builds strong relationships with local officials, businesses, and customers
  • Business Strategy Development
  • Business Strategy Execution
  • Fulltime
Read More
Arrow Right

General Manager - Cicada Resort Bali Ubud, Autograph Collection

Occupying a land area of approximately 0.8 HA, Cicada Resort Bali Ubud, Autograp...
Location
Location
Indonesia , Ubud
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major highly preferred
  • 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major highly preferred
  • 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • Previous work experience in Indonesia as a General Manager
  • Proficient in Bahasa Indonesian communication
  • Resort experience preferred
Job Responsibility
Job Responsibility
  • Functions as the primary team leader of the Autograph Collection property with responsibility for all aspects of the operation
  • Manages a team of dynamic individuals and rallying them around a service culture that leaves a lasting impression
  • Maintains responsibility for guest and employee satisfaction, human resources, financial performance, sales and revenue generation
  • Delivering a return on investment to property ownership and Marriott International
  • Manages the implementation of a hotel service program with the objective of creating an extraordinary guest experience tailored to an independent-minded traveler
  • Holds property leadership team accountable for executing a customer-focused strategy and guides their individual professional development
  • Leverages Marriott International sales and revenue engines and initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand
  • Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results
  • Maintains active involvement in the local community and builds strong relationships with local officials, businesses, and customers
  • Develops and executes business plans designed to support the independent hotel brand, maximize customer satisfaction, profitability, and market share
  • Fulltime
Read More
Arrow Right

General Manager - W Koh Samui

Surrounded by verdant foliage, each of W Koh Samui ‘s 74 villas boast a private ...
Location
Location
Thailand , Koh Samui
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous work experience in Asia Pacific, especially in South East Asia market as a General Manager, with lifestyle brand and resort experiences preferred
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area
Job Responsibility
Job Responsibility
  • Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership
  • Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share
  • Holds property leadership team accountable for strategy execution, and guides their individual professional development
  • The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand
  • Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success
  • Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
  • The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers
  • Fulltime
Read More
Arrow Right

General Manager

The General Manager functions as the primary strategic and operational leader of...
Location
Location
United States , San Juan
Salary
Salary:
100000.00 - 130000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Marriott International experience is mandatory, preferably with Autograph Collection or lifestyle brands
  • Proven General Manager experience in a lifestyle, boutique, or full-service hotel
  • Extensive Food & Beverage leadership experience, ideally overseeing multiple outlets
  • Demonstrated success leading complex operations, driving profitability, and managing owner relationships
  • Bachelor’s degree in business administration, Hotel & Restaurant Management, or related field with 6+ years progressive hospitality leadership experience
  • OR 2-year degree with 8+ years progressive hospitality leadership experience
  • Preferred: Experience in Caribbean, resort, or destination markets
  • Ability to stand, walk, and move throughout the property for extended periods
  • Capable of attending events, inspecting multiple outlets, and managing operational walkthroughs
  • Flexibility to work extended hours, weekends, holidays, and evenings
Job Responsibility
Job Responsibility
  • Develop and execute annual and long-range business plans maximizing profitability, guest satisfaction, and market share
  • Translate Marriott’s global strategies into property-level initiatives aligned with Alma’s brand positioning
  • Monitor competitive landscape, market trends, and demand drivers to identify growth opportunities
  • Hold the Executive Committee accountable for disciplined execution and measurable results
  • Provide hands-on leadership for all F&B operations, including restaurants, bars, and experiential programming
  • Elevate F&B performance through menu strategy, cost controls, beverage programming, service standards, and brand storytelling
  • Partner with culinary and beverage leaders to drive innovation while maintaining operational discipline
  • Ensure financial performance through margin management, labor optimization, inventory controls, and revenue growth
  • Position F&B outlets as destination experiences for guests and the local community
  • Collaborate with Sales & Marketing to maximize group, event, and local demand
What we offer
What we offer
  • 15 days of vacation per year
  • 12 sick days
  • 100% employee coverage under our medical plan
  • parking
  • a $50/month phone allowance
  • a birthday day off with a $50 bonus
  • holidays with a compensatory day off
  • benefits at our restaurants and within the hotel (complimentary meals at the restaurants and, for executives, a 30% discount on hotel nights)
  • all applicable Marriott benefits (once transition is completed)
  • relocation is negotiable
  • Fulltime
Read More
Arrow Right
New

Curator of Hospitality

Location
Location
United States , Miami
Salary
Salary:
Not provided
associaonline.com Logo
Associa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Develop and execute an orientation program for owners to introduce them to the OTM lifestyle and better understand their interests, preferences, and specific requests
  • Work with the General Manager to update and reinforce service standards and SOPs, ensuring consistent communication and follow-up with staff for proper execution
  • Oversee the Concierge program and develop partnerships and relationships that enhance the OTM owner experience
  • Build, maintain, and update the resident database in VertiLinc, ensuring staff is informed of all relevant updates
  • Develop and facilitate in-house programming and special events (including holidays) for owners by leveraging relationships within the arts, including music, dance, theatre, fitness, fine art, and food & beverage
  • Facilitate unique programming for OTM owners by leveraging relationships with leaders in South Florida's arts and entertainment scene, including performing arts centers, museums, sporting events, film, food, and wine experiences
  • Communicate arrival and departure information, as well as special requests, to all relevant staff members. Ensure proper coordination and execution of all arrivals and departures
  • Work with the General Manager to establish the budget for lifestyle programming and events
  • Oversee the transportation program, including house cars, helipad operations, helicopter charters, yachting, private jets, and related services
  • Develop and execute in-house culinary programming
Job Responsibility
Job Responsibility
  • Develop and execute an orientation program for owners to introduce them to the OTM lifestyle and better understand their interests, preferences, and specific requests
  • Work with the General Manager to update and reinforce service standards and SOPs, ensuring consistent communication and follow-up with staff for proper execution
  • Oversee the Concierge program and develop partnerships and relationships that enhance the OTM owner experience
  • Build, maintain, and update the resident database in VertiLinc, ensuring staff is informed of all relevant updates
  • Develop and facilitate in-house programming and special events (including holidays) for owners by leveraging relationships within the arts, including music, dance, theatre, fitness, fine art, and food & beverage
  • Facilitate unique programming for OTM owners by leveraging relationships with leaders in South Florida's arts and entertainment scene, including performing arts centers, museums, sporting events, film, food, and wine experiences
  • Communicate arrival and departure information, as well as special requests, to all relevant staff members. Ensure proper coordination and execution of all arrivals and departures
  • Work with the General Manager to establish the budget for lifestyle programming and events
  • Oversee the transportation program, including house cars, helipad operations, helicopter charters, yachting, private jets, and related services
  • Develop and execute in-house culinary programming
  • Fulltime
Read More
Arrow Right

Director of Residences

The Director of Residences drives all leadership and management for all aspects ...
Location
Location
Mexico , La Ribera
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Hospitality, Business Administration, Property Management, or a related field
  • 7–10 years of leadership experience in luxury residential operations, property/HOA management, resort real estate, or hospitality
  • Proven experience overseeing luxury residential operations, including property management, financial oversight, owner relations, and stakeholder coordination
  • Strong understanding of hotel/resort operations (Engineering, Housekeeping, Security, Finance)
  • Demonstrated ability to perform under pressure and serve a highly demanding luxury clientele
  • Strong financial acumen: capital planning, budgeting, P&L management, forecasting, and reporting
  • Expertise in asset management and stewardship of high-value physical properties
  • Bilingual (English/Spanish)
  • Professional presence and integrity when representing the Developer, Residential Entity, Hotel/Resort, and homeowners
  • Excellent interpersonal skills with the ability to build trust-based relationships at all levels
Job Responsibility
Job Responsibility
  • Develop and execute the Annual Operating Plan for all Residential entities
  • Oversee day‑to‑day operations for HOA common areas and private residential services
  • Ensure compliance with all standard operating procedures, service standards, and property policies
  • Conduct regular inspections of all exclusive and common areas
  • identify deficiencies and drive improvements
  • Respond effectively to emergencies, ensuring safety and compliance with local regulations
  • Represent the Residential area in key meetings, committees, and events across the property
  • Lead preventive maintenance, safety, risk management, and ongoing maintenance programs
  • Collaborate with Housekeeping and Engineering to ensure immaculate conditions across all residential areas
  • Oversee deep‑cleaning cycles and specialized maintenance programs
What we offer
What we offer
  • Highly competitive salaries
  • Annual incentive plan for managerial roles at Department Head level
  • Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • In-house training workshops for line and management employees
  • Employee Service Awards
  • Employee of the Month & Employee of the Year Awards
  • Fulltime
Read More
Arrow Right

Senior Manager, Hotel IT Service Excellence, Americas

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartist...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
granddelmar.com Logo
Fairmont Grand Del Mar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in IT, Hospitality Management, or related field
  • 8+ years experience in technical account management or similar role
  • Proven experience in escalation management and quality assurance
  • Experience working in luxury hotel brands and high-touch service environments
  • Strong background in stakeholder management and relationship building
  • Experience in training and guiding support teams
  • Excellent communication and relationship management skills
  • Strong analytical and problem-solving abilities
  • Customer-centric mindset with focus on service excellence
  • Ability to work effectively in cross-functional environments
Job Responsibility
Job Responsibility
  • Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution
  • Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams
  • Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities
  • Design and implement regional quality control frameworks for Level 1 support
  • Lead regular audits and performance reviews to ensure service excellence
  • Partner with service providers to elevate support capabilities and responsiveness
  • Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations
  • Lead cross-functional initiatives to resolve persistent problems and enhance service delivery
  • Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience
  • Oversee regional dashboards and KPIs for support performance
  • Fulltime
Read More
Arrow Right
New

Marketing Director

As Marketing Director, SOPAC you will be specifically responsible for TB Austral...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
yum.com Logo
Yum!
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary degree level qualification, with major in marketing or business related discipline preferred
  • Post graduate (MBA) qualification preferred
  • Minimum 10 years of overall business experience, with at least three years in senior marketing position at strategy formulation level in a consumer products/services company
  • Experience building a big, iconic brand essential
  • Experience in launching and growing a new brand
  • Experience with retail, eCommerce, service and/or multi-outlet industry highly regarded
  • Experience in all facets of modern marketing management (Brand reputation management, social media, data, digital, influencer marketing, lifestyle marketing, customer experience design)
  • Category Disruptor ! Track record of delivering innovative, impactful and memorable, category of one work
  • Youth culture brand experience an advantage
  • A strategic thinker who is equally comfortable rolling up their sleeves when required
Job Responsibility
Job Responsibility
  • Drive Marketing Strategy - Provide the vision and strategy to disrupt the QSR market and create a distinctive brand
  • Develop marketing strategies, budgets and detailed plans (including promotion, product mix, pricing, advertising and expenditure)
  • Establish and chair the Taco Bell Marketing Co-op to foster collaboration
  • Lead the customer experience strategy, overseeing channel strategy, CRM, eCommerce, customer data strategy
  • Develop a vision for Delivery and manage local and global stakeholders
  • Leverage data and insights to unlock growth opportunities
  • Direct and co-ordinate designated product development activities
  • Lead Pricing strategy and Value Innovation
  • Report on sales/marketing performance against budget and forecast
  • Consult and liaise with field operations to enable effective execution of marketing/sales programs
What we offer
What we offer
  • Year-round events like holiday and cultural festivities
  • Development opportunities
  • Random recharge days
  • Fulltime
Read More
Arrow Right