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The ExtraCare Charitable Trust is recruiting for a Lifestyle Manager on a 37.5 hours per week permanent contract at Stoke Gifford Gardens Retirement Village in Bristol. If you currently work or have experience as an operations, hospitality or events manager within either hotels, restaurants, golf clubs or retirement living we would like to hear from you! Location: Stoke Gifford, Bristol (on-site) Job type: Permanent Hours per week: 37.5 Salary: £42,806pa
Job Responsibility
Overseeing and line managing delegated functions of the service which include Activities and Events, Volunteers, Bar, Retail (commercial units), Housekeeping and the Gym
Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups
Bring commercial experience to focus on delivering excellent customer service and achieve high performance and effective operational delivery, including developing and improving staff capability
Ensure compliance for internal and external regulations
Act as deputy to the Village Manager and have oversight and knowledge of all services within the village including care services
Requirements
Extensive experience in a management or senior role with a customer service or front of house focus
Demonstrable business acumen including generating income and budget management (specifically profit and loss)
Excellent organisational and time management skills
Experience of managing staff and volunteers within a commercial business
Ability to motivate and communicate effectively with staff, residents, external customers and other key stakeholders
Nice to have
Experience of working in a retirement village setting or similar such as Golf Clubs or hotels, understanding the needs of our resident group
Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management