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If you’re passionate, caring and looking for a rewarding job with excellent training, great opportunities and share the same Unique Vision and Values as us: United, Nurturing, Innovative, Quality, Understanding, Empathetic. Join our team at Tanglewood Avocet House and make a real difference.
Job Responsibility:
Act as a concierge/buddy service and go-between from resident and management
Be a listening ear to pass on concerns or queries
Attend to needs or issues that arise day-to-day
Get to know each resident and their needs
Ensure residents settle in happily and have a positive experience
Make residents feel at home and welcome
Ensure residents' personal space feels homely
Be aware of residents’ birthdays and inform kitchen and entertainments team
Introduce yourself to residents and their families, get to know them
Ensure residents are comfortable and liaise with housekeeping/maintenance/care/catering/hairdressing/chiropody/activities
Ensure residents are aware of and can attend the activities programme
Help with correspondence/banking/shopping/post office/library/booking restaurants/keeping in touch with family
Liaise by email/phone with family members, alert them to matters of interest
Facilitate personal shopping trips and trips to bank/post office
Take residents out for coffee, walks
Offer a ‘listening ear’
Spend one-to-one time with residents
Use lifestyle budget to brighten someone’s day
Build relationships with residents' families
Plan and organise trips
Encourage residents to socialise together
Identify specific personal activities and arrange if not on programme
Assist residents at activities like clothing sales, help with personal allowance
Accompany residents into town
Actively market Tanglewood and promote a positive attitude
Adapt and create an atmosphere that suits individual residents
Maintain a record of assistance provided
Attend funerals as necessary
Requirements:
Ability to communicate effectively at all levels
Genuine interest in working with client group
Excellent interpersonal skills
Satisfactory DBS check and check against the ISA List (where applicable)
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