Lifecycle Retention Specialist Job at Lilo Social

Lifecycle Retention Specialist

This is a dynamic, dual-focus role that requires a blend of exceptional project ...

Location

Colombia

Salary:

Not provided

Lilo Social

Expiration Date

Until further notice

Requirements

Klaviyo Proficiency: You must have direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within the Klaviyo platform for e-commerce/DTC brands
Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously
eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle
Proven Project Management Skills: Demonstrated ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams (creative, strategy, tech) to hit delivery deadlines
Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations both internally and externally

Job Responsibility

Hands-On Execution & Technical Deliverables: Klaviyo & Platform Management: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo
Technical Build: Own the technical setup of marketing flows/automations (e.g., Welcome Series, Abandoned Cart), ensuring proper segmentation, trigger logic, and integration health
Quality Assurance (QA): Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation before any email or SMS is deployed
Performance Monitoring: Proactively monitor key metrics (open rates, CTRs, conversion, ROI) and flag insights or anomalies to the Strategy team
Project & Account Management: Client Communication & Relationship: Serve as the main liaison, maintaining strong client relationships and translating their marketing needs into clear, actionable direction for the internal teams
Project Planning & Organization: Maintain comprehensive project plans and timelines for all assigned clients, managing priorities and deadlines to ensure the timely and high-quality delivery of all email and SMS assets
Internal Coordination: Coordinate daily with internal teams (Design, Content, Strategy) to ensure the required creative assets and copy are delivered on time and meet the technical specifications for deployment
Reporting Support: Organize performance data and help prepare audit/growth reports for Strategists to present to the client

Fulltime

Lifecycle Marketing Automation Specialist

The Lifecycle Marketing Automation Specialist designs, builds and optimizes auto...

Location

United States , Everett

Salary:

27.40 - 34.61 USD / Hour

Funko

Expiration Date

Until further notice

Requirements

Proven experience managing email automations and flows within Klaviyo or similar platforms
Strong understanding of CRM and lifecycle best practices
Experience with segmentation, A/B testing, and performance reporting
Proficiency in tools such as GA4, Klaviyo and customer data platforms
Curiosity to test new tools, strategies, and CRM Trends

Job Responsibility

Develop and deploy automated campaigns and lifecycle flows that support customer engagement, loyalty program growth, and retention goals
Build personalized journeys and implement dynamic personalization based on a customer’s first entry point, behavior, preferences, and purchase history
Work within our CDP and alongside internal analysts to build segmentation and contribute to LTV growth strategy
Audit existing automation setup and identify improvements and optimization opportunities
Establish best practices for campaign flow hierarchy and consumer touchpoints within their journey
Work closely with the CRM Content Specialist to understand A/B test learnings to ensure email best practices are met. Contribute to strategy for future A/B content tests
Work closely with third party tools and account managers to ensure we are utilizing our programs to their full capabilities
Keep up with industry trends and best practices, identifying opportunities for testing and optimization
Explore opportunities within current programs to integrate AI for smarter segmentation, predictions, and dynamic personalization
Define KPI’s and develop monthly reports against performance. Share and present insights with the CRM team and DTC leadership

What we offer

competitive compensation package with full benefits
401(K) plan with matching contributions from the company
creative work environment
additional discretionary bonuses/incentives
restricted stock units

Fulltime

CRM Specialist

Groupon is a marketplace where customers discover new experiences and services e...

Location

Spain

Salary:

Not provided

Groupon

Expiration Date

Until further notice

Requirements

3+ years of experience in CRM or a similar role, ideally within e-commerce or digital-first businesses
Exposure to consumer-focused strategies, primarily B2C
Hands-on experience with CRM platforms (e.g., Bloomreach, Braze, Salesforce Marketing Cloud, Iterable)
Comfortable using AI tools to improve efficiency, creativity, and analysis
Strong understanding of lifecycle marketing, customer segmentation (e.g., RFM models, behavioral triggers), and CRM KPIs (retention, open/click/conversion rates, reactivation)
Test-and-learn mindset with a willingness to iterate based on data
Excellent project management and cross-functional collaboration skills
Clear communicator with a user-first mindset and keen attention to detail

Job Responsibility

Design and execute lifecycle and monetization strategies aligned with key business goals, supporting customer acquisition, retention, and reactivation
Own end-to-end CRM projects—from planning to launch—ensuring timely delivery, cross-functional alignment, and executional excellence
Implement CRM workflows and campaigns (email, push, in-app, etc.) tailored to different customer segments and lifecycle stages
Collaborate with product, development, and marketing teams to integrate CRM tools and tactics seamlessly into broader initiatives
Leverage tools like Bloomreach (mandatory) to create personalized, automated journeys that drive engagement and revenue growth
Lead A/B tests and track campaign performance, providing insights and recommendations to continuously enhance CRM strategy and effectiveness
Incorporate AI tools to enhance personalization, streamline execution, and support day-to-day CRM workflows

Global CRM Manager

Hunkemöller has become a much-loved, social & inclusive brand; the leading Omni ...

Location

Netherlands , Hilversum

Salary:

Not provided

Hunkemöller

Expiration Date

Until further notice

Requirements

Minimum 7+ years of progressive experience in CRM and Loyalty, preferably within the premium retail, fashion, or e-commerce sector, including multi-market or global responsibility
Proven track record of successfully managing, coaching, and mentoring a team of direct reports
Deep understanding and hands-on experience with enterprise CRM/Marketing Automation platforms (e.g., Bloomreach Engage)
Strong analytical skills
ability to translate complex customer data into actionable strategies, generate insights, and optimize campaign performance
Highly organized, excellent project management skills, and a strong Omnichannel mindset able to design consistent customer experiences across online/offline touchpoints
Excellent communication skills and proven ability to manage senior stakeholders and liaise effectively with cross-functional teams (Retail, Digital, IT, Buying, Analytics)
Passion and affinity for fashion and retail dynamics (seasonal cycles, brand identity)
Fluency in English (written and spoken) is required

Job Responsibility

Define and execute the multi-market CRM strategy (communication & loyalty) covering the entire customer lifecycle (acquisition, retention, reactivation)
Translate customer insights, our developed digital north star and industry trends into relevant, compelling loyalty propositions that drive membership growth, engagement, frequency, and conversion
Use Bloomreach Engage to personalize and localize and adapt CRM initiatives (campaigns, loyalty mechanics)
Own key automated customer journeys (welcome, win-back, VIP, loyalty) and ensure they are personalized, timely, and impactful across all channels (online and in-store)
Design and deliver sophisticated multitouch CRM campaigns (email, app, SMS, push, instore communications) that drive traffic and commercial results
Manage segmentation, behavioral profiling, data quality, and database growth
Oversee compliance with data privacy regulations (e.g., GDPR) across all markets
Lead, coach, and mentor the CRM/Loyalty team members (marketers, email specialists, data analysts), driving performance, effective workflows, and continuous improvement
Define and track core KPIs (LTV, Retention Rate, Frequency, Churn, AOV)
Conduct rigorous A/B testing and campaign optimization, generating actionable insights for senior stakeholders

Fulltime

New

Head of Digital

If you’re a growth-driven leader who lives and breathes performance marketing, j...

Location

Australia , Melbourne

Salary:

Not provided

Easygo Gaming

Expiration Date

Until further notice

Requirements

10+ years’ experience in Digital, Growth, or Performance Marketing within high-growth, fast-paced environments
Proven leadership experience managing and scaling high-performing digital teams
Deep expertise in paid media, lifecycle marketing, and performance-led growth analytics
Strong analytical capability with proficiency in tools such as Google Analytics, Mixpanel, Looker, etc.
Demonstrated ability to build and execute growth strategies with measurable revenue impact
Highly skilled in budget management, forecasting, and ROI optimisation
Clear communication style with the ability to influence stakeholders at all levels
Hands-on, strategic mindset with a bias for action and experimentation
Wagering industry experience is essential
Bachelor’s degree in Marketing, Business, Data Analytics or related field preferred

Job Responsibility

Build and own our full-funnel digital growth strategy across acquisition, retention, lifecycle, and referral programs
Lead and coach a high-performing team of Paid Media Leads and digital specialists
Translate business goals into performance marketing targets and channel-specific roadmaps
Partner with the CMO and Marketing Leadership to align growth initiatives with broader brand and product strategies
Oversee all paid acquisition channels (Meta, Google, TikTok, Programmatic, Affiliates) with strict focus on ROI and scale
Own budget allocation, forecasting, and optimisation across CAC, LTV, and other performance metrics
Support Paid Media Leads in campaign planning, creative development, audience testing, and optimisation frameworks
Foster a culture of input-metric focus, experimentation, and continuous improvement
Define, track, and report KPIs across acquisition, retention, and conversion funnels
Partner with Data and Product teams to analyse user behaviour, campaign performance, and cohort trends

What we offer

In-house baristas serving free coffee, fresh juices, and smoothies
Daily catered breakfast and regular company-wide events
Snack walls and fully stocked drink fridges on every floor
Modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
Access to our Employee Assistance Program for you and your family
9,000+ courses via our Learning & Development platform
One paid volunteer day per year
Weekly Wednesday massages from professional therapists
Team budgets for lunches and celebrations
Social sports teams and Corporate Games participation

Fulltime

New

Email Marketing Specialist

We’re looking for a data-driven Email Marketing Specialist to help grow revenue ...

Location

Salary:

Not provided

My Amazon Guy

Expiration Date

Until further notice

Requirements

1+ year of hands-on experience with email/SMS platforms (Klaviyo & Postscript preferred)
Proven ability to build and optimize lifecycle flows and campaigns that drive retention and revenue
Strong knowledge of segmentation, A/B testing, and personalization strategies
Copywriting and visual direction skills for high-performing email/SMS creatives
Familiarity with popup and list-building tools (e.g., Justuno, OptiMonk, Privy)
Analytical mindset with experience in campaign reporting and optimization
Ability to manage multiple brands and campaigns simultaneously
Highly organized with strong attention to detail and clear, proactive communication
A computer with dual monitor setup is required
Computer with at least 8GB of RAM

Job Responsibility

Execute email and SMS marketing strategies that drive engagement, retention, and revenue
Manage segmentation, campaign builds, and automated flows throughout the customer lifecycle
Analyze post-send performance (open rates, CTRs, revenue per recipient, deliverability) and apply insights to improve future campaigns
Maintain and optimize campaign calendars to ensure timely and consistent communication across brands
Personalize messaging using customer data and behavior to improve conversions and retention
Collaborate with Brand, Creative, and Tech teams to ensure campaigns align with overall business goals

What we offer

Permanent work-from-home setup
Unlimited FREE access to MAG School courses and SOP Library
Opportunities for professional development and career advancement

Fulltime

New

Advising and Retention Specialist

The Advising and Retention Specialist role is responsible for promoting student ...

Location

United States , Phoenix

Salary:

18.70 - 24.52 USD / Hour

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required
2+ years of experience in customer service, academic advising, financial aid advising, higher education or related experience Preferred
Outstanding customer service skills
Ability to work a variety of office hours including evenings and weekends
Demonstrates a high level of interpersonal, problem-solving, and communication skills, with superior written and verbal abilities
Ability to work independently and make sound decisions with minimal supervision and direction
Must be a self-starter with the ability to prioritize effectively
Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot)
Experience with Student Information Systems a plus
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Job Responsibility

Assist students with appropriate course registration and ensure students understand degree and practicum application requirements
Advocates for students’ academic, financial, and healthcare compliance advising needs to support successful enrollment, engagement, and completion of educational goals
Partner with the Student Support Liaison to provide coordinated support for students
Advise students on university policies and procedures, self-service tools, program requirements, and related academic, financial aid, and healthcare compliance/practicum matters
Provides financial advising throughout the student lifecycle
Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information
Maintain a thorough understanding of all Title IV and academic programs, policies and procedures
Assist and engage students through a variety of communication
Identify opportunities and implement process and technology solutions that enhance the student retention journey
Collaborates with other departments and functional areas to deliver an optimal student experience

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

New

Advising and Retention Specialist

The Advising and Retention Specialist role is responsible for promoting student ...

Location

United States , Vienna

Salary:

18.70 - 24.52 USD / Hour

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required
2+ years of experience in customer service, academic advising, financial aid advising, higher education or related experience Preferred
Outstanding customer service skills
Ability to work a variety of office hours including evenings and weekends
Demonstrates a high level of interpersonal, problem-solving, and communication skills, with superior written and verbal abilities
Ability to work independently and make sound decisions with minimal supervision and direction
Must be a self-starter with the ability to prioritize effectively
Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot)
Experience with Student Information Systems a plus
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Job Responsibility

Assist students with appropriate course registration and ensure students understand degree and practicum application requirements
Advocates for students’ academic, financial, and healthcare compliance advising needs to support successful enrollment, engagement, and completion of educational goals
Partner with the Student Support Liaison to provide coordinated support for students
Advise students on university policies and procedures, self-service tools, program requirements, and related academic, financial aid, and healthcare compliance/practicum matters
Provides financial advising throughout the student lifecycle
Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information
Maintain a thorough understanding of all Title IV and academic programs, policies and procedures including institutional policies, federal, and state regulations
Assist and engage students through a variety of communication
Identify opportunities and implement process and technology solutions that enhance the student retention journey
Collaborates with other departments and functional areas to deliver an optimal student experience

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

Lifecycle Retention Specialist

Lilo Social

Location:
Colombia

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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